Quality Assurance Specialist - Logistic Project
About Concentrix + Webhelp.
Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly.
Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp - Location: virtually everywhere - visit concentrix.com to learn more.
Role Overview:
Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.
Coordinates processes and procedures (which may include systems activities) and completes related analysis to ensure accuracy and completeness. May be directly responsible planning, design and completion of complex, sensitive or high impact processes. Performs, participates in or coordinates audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed.
Develops and maintains knowledge in relevant principles, processes, tools and best practices; current and forthcoming external requirements or developments. Applies knowledge to investigate and resolve complex problems or exception situations. For very complex or critical issues, works under appropriate guidance. Shares knowledge with peers and management, which may include providing advice on the application of procedures or the interpretation and application of rules. Develops and delivers training for internal customers or vendors within area of expertise as appropriate. Advises on impact of initiatives on compliance or legislative requirements.
Initiates, analyses and works on projects which deliver business solutions through improved processes which can include improved efficiencies, delivering additional customer services or leveraging outsourcing or vendor opportunities within department.
Validates or completes accurate and timely reporting. Compiles data from all relevant sources, including externally as appropriate. Prepares reports as required and may include recommendations for areas of improvement.
Monitors reports to ensure standards are maintained in relation to performance and/or compliance. May be involved in the development and maintenance of information or record management systems. Identifies risks and opportunities within key processes in the area/department. Shares findings with management. Leads/contributes to the development and implementation of options to address risks or maximise opportunities within new or existing processes.
Responsibilities:
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills.
Concentrix + Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Our clients are seeking teams of bright and diverse individuals to work in a company which offers a wide range of support to users throughout the World.
Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Albania?
Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!
TO APPLY, SEND YOUR CV TO [B]recruitment.al@webhelp.com[/B] or at our website https://jobs.webhelp.com/job-search/?keyword=&country=Albania.
Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly.
Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp - Location: virtually everywhere - visit concentrix.com to learn more.
Role Overview:
Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.
Coordinates processes and procedures (which may include systems activities) and completes related analysis to ensure accuracy and completeness. May be directly responsible planning, design and completion of complex, sensitive or high impact processes. Performs, participates in or coordinates audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed.
Develops and maintains knowledge in relevant principles, processes, tools and best practices; current and forthcoming external requirements or developments. Applies knowledge to investigate and resolve complex problems or exception situations. For very complex or critical issues, works under appropriate guidance. Shares knowledge with peers and management, which may include providing advice on the application of procedures or the interpretation and application of rules. Develops and delivers training for internal customers or vendors within area of expertise as appropriate. Advises on impact of initiatives on compliance or legislative requirements.
Initiates, analyses and works on projects which deliver business solutions through improved processes which can include improved efficiencies, delivering additional customer services or leveraging outsourcing or vendor opportunities within department.
Validates or completes accurate and timely reporting. Compiles data from all relevant sources, including externally as appropriate. Prepares reports as required and may include recommendations for areas of improvement.
Monitors reports to ensure standards are maintained in relation to performance and/or compliance. May be involved in the development and maintenance of information or record management systems. Identifies risks and opportunities within key processes in the area/department. Shares findings with management. Leads/contributes to the development and implementation of options to address risks or maximise opportunities within new or existing processes.
Responsibilities:
- Ensure the proper functioning of the quality control system.
- Perform recordings and evaluations of calls and back-office cases according to a given repository.
- Participate in the process of upgrading project quality skills through calibration and calibration sessions.
- Ensure proper application and compliance of processes.
- Take care of the KNOWLEDGE Base tool maintenance
- Provide feedback and coaching to agents and representatives based on their performance.
- Analyse the information acquired and use it to build best practices in order to reduce errors and improve process performance.
- Create and manage Quality performance tracking reports.
- Demonstrates a depth and breadth of knowledge / skills in their area and is often able to apply them outside of their function.
- Solves complex problems independently; proactively identifies new solutions to problems.
- Plan, prioritize and organize work to achieve established goals.
- May be required to perform other duties as assigne
- Strong analytics skills
- Capability to understand complex reporting and convert numbers into action plans
- Strong influencing and communication skills, including communication at executive level
- Excellence ability to motivate and build a high performing team
- Ability to build relationships and networks to drive business results
- Native or near native in the Italian language
- Fluent English language, preferable
- Bachelor/Master's degree in Business
- 1-3 year experience in leadership positions
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills.
Concentrix + Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Our clients are seeking teams of bright and diverse individuals to work in a company which offers a wide range of support to users throughout the World.
Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Albania?
Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!
TO APPLY, SEND YOUR CV TO [B]recruitment.al@webhelp.com[/B] or at our website https://jobs.webhelp.com/job-search/?keyword=&country=Albania.