[kimkardapya]

Tirane

Nr. Njesia - Zona me e afert?

5 Blloku

Tipi

1. remote | smartworking nga shtepia

Fusha | Profili i punes

1. Asistence | Sekretari | Backoffice
2. Sherbim Klienti | Konsulent

Gjuha

1. anglisht

About the Role​

We are looking for a professional and detail-oriented Email Support Representative to join our growing remote team. In this role, you will provide exceptional customer support via email, resolve customer inquiries efficiently, and ensure a positive customer experience.

If you have excellent written communication skills, enjoy helping people, and thrive in a remote work environment, we'd love to hear from you.

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Responsibilities​

• Respond to customer inquiries via email in a timely and professional manner.
• Resolve customer concerns and provide accurate information.
• Escalate complex issues to the appropriate department when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and quality standards.
• Collaborate with team members to improve customer satisfaction.
• Meet response time and performance targets.

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Requirements​

• Excellent written English communication skills.
• Previous customer service or email support experience is preferred.
• Strong attention to detail and problem-solving skills.
• Ability to multitask and prioritize workload.
• Reliable internet connection and a quiet workspace.
• Comfortable using email platforms and online tools.
• Self-motivated with the ability to work independently.

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Preferred Qualifications​

• Experience with CRM or help desk software (Zendesk, Freshdesk, Intercom, Gorgias, etc.).
• Experience working remotely.
• Customer-focused mindset with a positive attitude.

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Benefits​

• Competitive monthly salary ( USD $1,500–$2,000 )
• Fully remote position.
• Flexible and supportive work environment.
• Career growth opportunities.
• Paid training.
• Performance-based incentives.