National SponsorshipCoordinator/ LOYALTY EXPERT We are looking for an innovative and pro-active National Sponsorship Coordinator/Loyalty Expert to join our team, with excellent organizational skills and interested in child protection topics. Mission of the position:
It is main point of contact with international sponsors and donors in the national association. They guide a network of sponsorship co-workers at programme level, develop annual plans and follow up on them. Their customer-oriented approach, combined with their inspiring and professional reporting towards sponsors, play an important role in sponsor retention and loyalty.
It aims to position SOS Children’s Villages as a strong and consistent partner among existing supporters, based on SOS Children’s Villages roots, vision, mission and values. Must criteria
Possesses education geared towards business administration, fundraising or languages
A proven track record of at least 3-5 years in individual giving, marketing or sales
Has at least 2 years of experience in CRM (Customer Relationship Management) / donor lifetime cycle
Feels comfortable with taking care of long-lasting customer / donor relationships
Has a fundraising approach - optimistic person; creative and result oriented; attitude of never-give-up and try-again
Shows motivation for quality assurance
Is able to identify with the vision, mission and values of SOS Children's Villages
Has excellent written and spoken English skills
Good MS Office 365+ commands, ability to work with digital tools and social networks
Competences – knowledge, skills, abilities
Knowledge and experience in customer relationship management (donor lifetime cycle)
Possesses excellent organisational skills
Likes working in a national and international setting and with customers from varying cultural backgrounds
Has an interest in child protection topics
Is a good communicator with excellent oral and written communication skills
Can design and create innovative, inspiring messages and stories for sponsors and donors
Has an eye for design and layout
Is able to convey complex issues in written communication with donors (optional: experience in emergency/crisis communication)
Likes working with or within a team and virtual team
Main responsibilities
As Sponsorship Coordinator (~50%)
Designs messages directed at sponsors and donors and writes exciting, honest and inspiring messages for them
Acts as intermediary between sponsors and children or programmes to safeguard the respective rights and interest of both groups
Oversees, organises and manages sponsorship work in the country and assures/ monitors quality
Implements and follows up on international project aimed towards increasing the level of
service quality and stewardship towards sponsors
Builds, trains and guides a team of sponsorship co-workers at programme level
Trains and guides other staff involved in sponsorship activities
Quality assurance of data of sponsored children and youth in the sponsorship database
Ensures that messaging complies with SOS Children’s Villages brand guidelines
Ensures child protection issues remain key in all actions and decisions.
Ensures adherence to globally valid manuals and guidelines on sponsorship (international and local).
As Loyalty Expert (~50%)
She/he is innovative and creative in building long-term relationships with existing individual donors (focus on committed givers) according to the business plan and targets, based on
SOS best practises, competitor's activities, research, tests and continuous evaluation of retention opportunities, methods and results.
The aim is to have a state-of-the-art donor retention program for regular monthly donors (committed givers) in place, to build long lasting relationships with individual donors (donor lifetime cycle) and to apply database management in form of donor relationship management principles and donor segmentation for retention activities.
The expert is responsible for fulfilling the business plan and for reaching the set and agreed targets concerning donor retention.
She/he plans, monitors, analyses and evaluates each donor retention activity against defined and agreed KPIs/ Controlling Figures (such as response rates, PBT (payback time), attrition rate, LTV – life-time-value)
In the framework of Child Safeguarding
Has the responsibility to protect children from all forms of abuse, abandonment, manipulation, violence and discrimination;
Has the responsibility to report any suspicions, concerns, allegations or incidents regarding the safety of children immediately;
Has the responsibility to act without delay; delay in action can lead the child to further risks;
Includes the right people at the right time; reporting should be made to the child protection group at program level and / or to the line manager;
Ensures confidentiality and sharing of information as needed;
Has the responsibility to respect the Regulation on “Prevention and Protection against Sexual Harassment, Exploitation and Abuse” as well as Code of Conduct.
He / she is expected to promote and support a culture of respect, dignity, trust and accountability that deters violations.
Terms
Full-time, 5 days a week: Mon-Fri;
Workplace in a centrally located office in Tirana;
Employment contract in accordance with the Labour Legislation of the Republic of Albania;
Training both at the beginning and in the process of work;
A team of friendly professionals ready to help.
Please note, only shortlisted candidates will be contacted
If you recognize yourself in the text above, please send us your resume and a short motivation letter until March 15[SUP]th[/SUP], 2023 here: [B]hr@soskd.org.al[/B]
