[Melia Durres]

Durres Gjiri Lalezit | Hamallaj

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Kercim | Valle | Animacion
2. Mesimdhenie | Pedagogji

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

SCOPE: HOTEL REPORTS TO: ENTERTAINMENT MANAGER DEPARTMENT: ENTERTAINMENT​

MISSION: The Kids Entertainer performs the set children's programming according to the established standards, committing themselves to achieving excellence in customer satisfaction
OPERATIONS

• Promote and carry out the different children's programmes according to established standards.
• Support the operation of the water park, ensuring the proper functioning of the facilities and setting, as well as their correct use.
• Support in the implementation of other specialties’ programmes if necessary (sports, wellbeing/wellness and artistic programmes)
• Perform each service according to the set standards and protocols, coordinating the necessary resources for its excellence.
• Ensure that work areas are in good condition for use and are tidy after use.
• Control the stock of the necessary material to carry out the programming, ensuring the correct use according to the protocols and requesting them when required.
• Place orders for material following the product guidelines set, for the best optimisation of economic resources.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

HEALTH & SAFETY// HEALTHY WORKPLACE

• Be knowledgeable of the hotel’s evacuation plan.
• Be knowledgeable of the personal protective equipment and use it correctly.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.
• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

REQUIREMENTS

EDUCATION AND TRAINING:	At least high school education or position-related professional career. A technical career is an asset. Knowledge of the Montessori method would be an asset.
LANGUAGES:	Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset.
SPECIFIC KNOWLEDGE:	Knowledge of children's programmes as well as the ability to interact with children, knowledge of hygiene, nutrition, games and developmental activities for children, creativity in handicrafts. Knowledge of first aid. Knowledge of hotel management tools. Advanced knowledge of the Office 365 package. Knowledge of hotel operations. Ability to work in a team. Vocation for service. Creative abilities. Communication skills. Problem-solving skills. Organisation and planning. Proactivity and innovation. Attention to detail.
EXPERIENCE:	External: 2 years in a similar position in the hospitality industry. Internal: At least 1 year’s experience in the Entertainment Department or other customer-facing department.