Kerkohet Customer Experience Manager
- Tirane
- Tipi
-
- remote | smartworking nga shtepia
- Fusha | Profili i punes
-
- Sherbim Klienti | Konsulent
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Customer Experience Manager
Looking for perfect English customer experience senior candidates to work for the US
rapidly growing online retailer
HOURLY RATE: $4/hour - $7/hour
JOB RESPONSIBILITIES:
Build sustainable relationships and trust with customers through open and
interactive communication as you identify and assess their needs
Provide accurate, valid, and complete information by using and referring to the
methods/tools provided
Communicate with customers via phone, chat, and email
Determine customers’ needs and provide appropriate solutions and alternatives
Help customers explore product offerings and consult on purchase decisions
Handle customer complaints, provide appropriate solutions and alternatives
Ensure customer commitments are met through the proper use of task/reminder
tools
Keep records of customer interactions, process customer accounts, and file
documents
Follow communication procedures, guidelines, and policies
Engage customers
Prepare quotes for customers and follow up to ensure they have all the
information they need to decide
Answer customer service calls while assisting customers with order status and
lead times
Update customers with shipping status and transit information
Learn and maintain an internal system for returns, claims, and credits
Filing freight claims and vendor claims for freight damage, warranty, and loss
Able to work remotely & independently while communicating efficiently with the
team via messenger, emails, and calls
Other tasks as assigned
REQUIREMENTS:
Passion for solving problems and growing and/or rebuilding customer trust
Proven experience in customer support and/or sales environment
Strong phone contact handling skills and active listening
Ability to effectively express oneself in writing (CHAT and Email); excellent
grammar
Friendly, helpful demeanor; well-spoken
Familiarity with CRM systems and practices
Customer-oriented and able to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
POSITION: The position is remote
DETAILS:
- Monday - Friday 9:00 AM - 5:00 PM CST (4:00 PM - 00:00 Tirana Time)
- Weekend rotation
- Job Type: Full-time
- Reports to Sr Manager of Customer Experience
If you think you are the right candidate please send your resume to eralda.demaj@newconfig.com.
Looking for perfect English customer experience senior candidates to work for the US
rapidly growing online retailer
HOURLY RATE: $4/hour - $7/hour
JOB RESPONSIBILITIES:
Build sustainable relationships and trust with customers through open and
interactive communication as you identify and assess their needs
Provide accurate, valid, and complete information by using and referring to the
methods/tools provided
Communicate with customers via phone, chat, and email
Determine customers’ needs and provide appropriate solutions and alternatives
Help customers explore product offerings and consult on purchase decisions
Handle customer complaints, provide appropriate solutions and alternatives
Ensure customer commitments are met through the proper use of task/reminder
tools
Keep records of customer interactions, process customer accounts, and file
documents
Follow communication procedures, guidelines, and policies
Engage customers
Prepare quotes for customers and follow up to ensure they have all the
information they need to decide
Answer customer service calls while assisting customers with order status and
lead times
Update customers with shipping status and transit information
Learn and maintain an internal system for returns, claims, and credits
Filing freight claims and vendor claims for freight damage, warranty, and loss
Able to work remotely & independently while communicating efficiently with the
team via messenger, emails, and calls
Other tasks as assigned
REQUIREMENTS:
Passion for solving problems and growing and/or rebuilding customer trust
Proven experience in customer support and/or sales environment
Strong phone contact handling skills and active listening
Ability to effectively express oneself in writing (CHAT and Email); excellent
grammar
Friendly, helpful demeanor; well-spoken
Familiarity with CRM systems and practices
Customer-oriented and able to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
POSITION: The position is remote
DETAILS:
- Monday - Friday 9:00 AM - 5:00 PM CST (4:00 PM - 00:00 Tirana Time)
- Weekend rotation
- Job Type: Full-time
- Reports to Sr Manager of Customer Experience
If you think you are the right candidate please send your resume to eralda.demaj@newconfig.com.