LUXURBE

  • Itali, ofrohet vend pune me orar te plote | remote | smartworking... CUSTOMER CARE & LOGISTIC – REMOTE

Itali
Tipi
  1. me orar te plote
  2. remote | smartworking nga shtepia
Fusha | Profili i punes
  1. Agjent shitje | Menaxhim shitje
  2. Agjent udhetimi/Turistik
  3. Sherbim Klienti
Gjuha
  1. anglisht
  2. italisht

CUSTOMER CARE & LOGISTIC – REMOTE (ALBANIA)​

Luxurbe, a company specialized in premium tourism experiences in Rome and Florence, is looking for a Customer Care & Logistic figure to be added to its operative team.

The resource will have a central role in the daily management of operations, in direct contact with the client and in the logistic coordination of services, with particular attention to the management of vehicles and Tour Leaders.

ROLE DESCRIPTION​


The selected figure will occupy the complete management of the operational flow of the tour, from the communication with the client to the internal organization of the service.

Specifically:
  • Management of communications with the client (before, during and after the tour) via chat, email and phone
  • Monitoring of bookings from OTA platforms (GetYourGuide, Viator, etc.)
  • Coordinamento dei Tour Leader e supporto nelle assegnazioni operative
  • Vehicle logistics management (assignment, availability, organization of use)
  • Supervision of turnover and optimization of operational resources
  • Management of last minute changes and operational criticality
  • Quality control of service and continuous improvement of operations

REQUIREMENTS​

  • Fluent and professional knowledge of English and Italian (obligatory)
  • Ottima padronanza degli strumenti informatici
  • Strong organizational capacity and attention to detail
  • Capacità di lavorare sotto pressure e gestire complesse operative situations
  • Attitudine al problem solving e alla gestione autonoma delle attività
  • Previous experience in customer care, logistics or tourism (preferable)

PLUS​

  • Experience with OTA platforms (GetYourGuide, Viator, Airbnb Experiences)
  • Experience in operational management of tourist services or vehicle fleets
  • Capacità di coordination di operativei team

WORKING HOURS​


Il ruolo prevedi tournazioni su diverse fasce horarie (morning, pomeriggio, sera), including weekends and holidays, in base alle exigencia operativo.

WHERE DO YOU WORK?​


Remote – Albania

WHAT WE OFFER​


Inserimento in un contexto dinamico e in crescita, con un ruolo operativo centrale all'interno dell'azienda.
Possibilità di sviluppo interno e crescita professionale in ambito turistico e logistico.

CONTACTS​

To apply, send your CV updated accompanied by a short presentation to: hr@luxurbe.com
 


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