IT Service Desk L1 French Speaking (Catch & Dispatch / First-Level Support)
- Tirane
- Nr. Njesia - Zona me e afert?
- 2 TEG | Lunder | Farke | Mjull-Bathore
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Informatike | Programim
- IT | TIK | Informatike Ekonomike
- Gjuha
-
- frengjisht
- Eksperienca
- me dhe pa eksperience
We have 80 offices in 26 European countries, offering payroll services in 120 countries worldwide through our partner network. SD Worx is a leading provider of scalable, fully integrated HR & Payroll solutions, including time, pay, and HCM. Powered by local expertise and seamless technology , our mission is to keep your people supported and your business compliant.SD Worx encourages a forward-thinking mindset by constantly looking for new perspectives and innovating.
Position: IT Service Desk L1 (Catch & Dispatch / First-Level Support)
Role Overview
We are looking for an IT Service Desk L1 resource to join a dynamic, service-oriented environment. The candidate will be responsible for handling initial user requests, ensuring fast and effective support, and collaborating with second-level support teams.
Key Responsibilities
Catch & Dispatch
Mail: ital.recruitment.tb@sdworx.com
Position: IT Service Desk L1 (Catch & Dispatch / First-Level Support)
Role Overview
We are looking for an IT Service Desk L1 resource to join a dynamic, service-oriented environment. The candidate will be responsible for handling initial user requests, ensuring fast and effective support, and collaborating with second-level support teams.
Key Responsibilities
Catch & Dispatch
- Receive and take ownership of user requests
- Prioritize and categorize incoming tickets
- Escalate and forward tickets to 2nd level support when required
- Analyze, prioritize, categorize, and resolve issues
- Perform pre-qualification of tickets before escalation
- Software installation
- Analyze and resolve hardware issues (HQ and remote locations)
- Troubleshoot and resolve software issues
- Order and dispatch new hardware
- Network connectivity support
- Support for device connections (e.g., hearing aids)
- Phone and mobile device support
- Route tickets to other departments when necessary
- Handle audiology-related issues
- Access rights management (mailboxes, FTP, password resets, etc.)
- Support for front office applications
- Installation and setup of new computers
- Printer support
- Previous experience, even minimal, in a Service Desk L1 role
- Basic knowledge of Windows operating systems and corporate IT environments
- Basic hardware and software troubleshooting skills
- Familiarity with ticketing systems
- Strong communication skills and customer-oriented mindset
- Ability to work in a team and manage priorities effectively
- French Speaking
- Problem-solving mindset
- Attention to detail and accurate documentation
- Ability to handle stress and prioritize tasks
- Process-oriented and structured approach to work
- Collaborative and professional work environment
- Opportunities for career growth
- Continuous training and development
Mail: ital.recruitment.tb@sdworx.com