• IT Help Desk specialist

Nr. Njesia - Zona me e afert?
5 Komuna Parisit | Kristal Center
  1. me orar te plote
Fusha | Profili i punes
  1. IT | TIK | Informatike Ekonomike
  1. anglisht
Job Description: IT Application Support
We’re looking for an Application Support team member to provide technical support for the maintenance of the app, software, other organization's technological systems and also, human support. That relates on helping the end-user understand how to use the application or system and help solve any issues.

Basic Function/Responsibilities:

  • Handle Tier 2 help desk tickets, solving the ticket for the end user
  • Identifying and assessing technological solutions.
  • Working with cross-functional teams
  • Maintaining records and writing reports
  • Identifying and troubleshooting software issues and reports them to the software developer groups
  • Other duties may be added and/or assigned as needed
  • Very good English skills, both in writing and speaking

Required Experience:

  • Windows Server 2012
  • SharePoint
  • Office 365 Apps (Word, Excel, Powerpoint, Teams etc)
  • File server knowledge
  • Troubleshooting skills
  • Familiar with IIS tracking logs and site configuration
  • Ability to learn and understand IT management software
  • Experience in production software releases
  • Knowledge of programming languages like C# or javascript
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 1 or more years experience working in a Windows environment
  • Familiar with JIRA, is a plus
  • Familiar with SQL Server 2016 on making backup or snapshot, is a plus
  • Familiar with CI/CD pipeline concepts, is a plus


  • Highly competitive salary
  • Concrete opportunities for professional growth
  • Great place to work because of the American-Albanian company partnership

Candidates with the required qualifications can apply through email: info@gslsupport.com .
Only short-listed candidates will be contacted.