Meliá Durrës Albania is looking for a passionate and service‑driven Guest Experience Coordinator to ensure outstanding guest satisfaction and deliver our brand promise through exceptional care, attention to detail, and personalized service.
Job Mission
As a Guest Experience Coordinator, your primary mission is to ensure the highest standard of guest care and service at all times. You will act as an ambassador of the Meliá brand identity, delivering memorable experiences through the hotel’s product, facilities, entertainment, and services, while creating strong emotional connections with our guests.
🛠What You Will Do
Arrive punctually for duty and ensure personal appearance and uniform comply with company standards
Consistently provide and maintain the highest standards of guest care and personalized service
Maintain effective communication and coordination with all hotel departments to ensure smooth daily operations
Build positive and professional working relationships with all team members
Perform all duties with courtesy, professionalism, and a positive, welcoming attitude
Ensure compliance with local regulations and Meliá Hotels International policies related to guest privacy
Ensure all hotel areas, including back‑of‑house and guest rooms, comply with Meliá brand standards and setups
Welcome guests upon arrival and bid them farewell upon departure, creating memorable first and last impressions
Assist and support guests throughout their stay, handling requests proactively and escalating complaints or feedback to the GEX Manager
Deliver a superior and personalized experience to The Level guests through dedicated attention
Prepare and share daily Guest Experience (GEX) reports with relevant team members
Send guest communications via email, including welcome and farewell messages
What We Are Looking For
University degree, hospitality & tourism certification, or qualification in Customer Care / Public Relations
Native Albanian speaker with fluent English and German; Spanish is an advantage
Proficiency in Opera PMS
Basic computer skills
Knowledge of Guest Experience and Guest Relations standards
Understanding of etiquette and protocol
Basic knowledge of international and local cultures and traditions
Minimum 1 year of experience in a similar role, preferably in large hotels or international companies
Strong interpersonal skills, attention to detail, and a genuine passion for service excellence
How to Apply
All interested candidates are invited to send a complete CV, including education and professional experience, to:
Meliá Durrës Albania is looking for a passionate and service‑driven Guest Experience Coordinator to ensure outstanding guest satisfaction and deliver our brand promise through exceptional care, attention to detail, and personalized service.
Job Mission
What We Are Looking For
How to Apply
hrmeliadurres@melia.com
CEL: +355 68 906 2529