[Melia Durres]

Gjiri Lalezit | Hamallaj

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Recepsionist/e

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Front Office Agent/ Receptionist​

Mission

As a Front Office Agent, you are the face of the hotel, ensuring a smooth and secure guest experience. Your role is essential in maintaining high service standards, handling check-ins and check-outs, and supporting operations. You contribute to the hotel’s success by delivering exceptional service, ensuring guest satisfaction, and maintaining operational continuity.


What You Will Do:

• Guest Reception & Check-In/Out

Welcome guests arriving late and assist with check-in procedures.
Handle early morning check-outs efficiently and professionally.

• Night Audit & Reporting

Perform nightly audits of financial transactions and prepare reports for management.
Ensure accuracy in billing and resolve discrepancies.

• Guest Assistance & Problem Resolution

Respond to guest inquiries and resolve issues promptly and empathetically.
Provide information about hotel services and local attractions.

• Security & Safety Monitoring

Monitor security systems and ensure guest safety during night hours.
Report any incidents or irregularities to the appropriate departments.

• Coordination with Other Departments

Communicate with housekeeping, maintenance, and management to ensure smooth operations.
Prepare handover notes for the morning shift.

• System & Reservation Management

Update reservations and manage room allocations.
Ensure all systems are functioning and ready for the next day’s operations.

What We Are Looking For:

• Previous experience in front office or customer service, preferably in hospitality.
• Strong communication and interpersonal skills.
• Ability to work independently and remain calm under pressure.
• Familiarity with hotel management systems (PMS) and basic accounting.
• Fluent in English. Other languages are a plus.
• A proactive, detail-oriented, and service-driven mindset.
• Availability to work night shifts, weekends, and holidays.

All interested candidates are invited to send a complete CV with details of education and experience to the address hrmeliadurres@melia.com. Please note that only selected candidates will be contacted for an interview.
CEL: +355 68 906 2529