TELEPERFORMANCE ALBANIA

  • German Project - 1 Trainer

Tirane
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Burime njerezore - HR
TELEPERFORMANCE ALBANIA worldwide leader in the contact center services, present in Albania with two sites Tirana and Durres is looking for candidates for the following position:

German Project- 1 Trainer

Main responsabilities:

Getting people ready to perform - as a Trainer you will support Operations in developing the knowledge and skills to deliver in their job.

A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.

Delivery
  • Prepare people, location and facilities for Training Delivery
  • Deliver Training to transfer learning
  • Adapt approach to suit the group and individuals
Design
  • Complete Training Needs Analysis to confirm the Training is applicable
  • Design Training content with the Learners needs in mind
Outcomes
  • Evaluate Training to check effectiveness
  • Report on Training to summarize evaluation
  • Take ownership of the attendees learning by following up
Communication
  • Keep stakeholders informed and updated on Training
  • Stay closely involved with operations
Requirements:

Bachelors degree

Agent experience in a call center environment

Product knowledge

Usage of MS Office
  • Use of CCMS
  • Communication Skill (Oral and Written)
  • Creativity
  • Decision making
  • Flexibility
  • Initiative
  • Interpersonal skills
  • Innovative
  • Job motivation
  • Judgement
  • Planning and organization
  • Presentation and public speaking
  • Stress tolerance
  • Team building/team work
If you are interested, then apply sending your CV via email at:

reclutamento@teleperformance.al

(Please specify the position you are applying for)
 


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