Tirana International Airport

  • E-Gate Agent

Tirane
Tipi
  1. me orar te plote
  2. turni II
  3. turni III (i nates)
Fusha | Profili i punes
  1. Sherbim Klienti
Tirana International Airport SHPK (TIA) is seeking to hire a

E-Gate Agent​
who will report to the Costumer Experience Manager of the company.
  • Position Purpose:
The role of E- Gate Agent is to assist passengers in the E-Gates, at security control and arrival area.
  • Main tasks and responsibilities of the position:
(for indicative purposes only. The responsibilities listed below can be subject of change upon recruitment)

Passenger Assistance & Information
• Assist passengers and provide clear information on the automated passport control system (E-Gate).
• Ensure passengers understand the procedures that must be followed when using the E-Gate and respond to related inquiries.

Passport Identification
• Identify and distinguish between EU and non-EU passports in accordance with applicable procedures.

Operational Support
• Provide assistance to the Information Desk when required.

Reporting & Coordination
• Report any operational issues or irregularities promptly to the Customer Experience Specialist.

Requirements of the position:
Ability to work effectively as part of a team;
Very good communication and interpersonal skills;
Intermediate level of English language;
Ability to work under stress and respond to emergencies;
Committed to providing a high standard of service;
Honest, reliable and with integrity.
  • Application Procedure:
To apply for the above mentioned position the applicants should fulfill the Application Form,
which can be found in this link: https://jobs.tirana-airport.com/


Human Resources Department will contact only candidates selected from the documentation screening.
 


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