Durres, ofroj vend pune Quality Assurance – Barrister Global Services Network -Alban
Shift Central USA time:
10am-7pm CST (5pm-2am Al time)
Quality Assurance – Barrister Global Services Network -Albania
Quality Assurance is the oversight of day to day functions within the Quality Control Department by managing support systems; handling service related escalations; supporting the execution of policies and standard operating procedures; identify trends and opportunities for improvement; develop and deliver reporting to Management; support effective and compliant operations.
Qualifications:
Ability to interact with peers and managers with tact and diplomacy
Job Type: Full-time
Working Hours: 08 AM – 05 PM CST
Barrister Global Services Network offers:
[B]hr.albania@barrister.com[/B]
All applications will be treated with high confidentiality. Only selected candidates will be invited for an interview.
Cel : 0676956556
10am-7pm CST (5pm-2am Al time)
Quality Assurance – Barrister Global Services Network -Albania
Quality Assurance is the oversight of day to day functions within the Quality Control Department by managing support systems; handling service related escalations; supporting the execution of policies and standard operating procedures; identify trends and opportunities for improvement; develop and deliver reporting to Management; support effective and compliant operations.
- Oversee the team day to day operations including, but not limited to performance evaluations, auditing processes, special project research, training, disciplinary policies, and control center management.
- Monitor individual and department daily production reporting including but not limited to: phone metrics, daily production summary, daily operating summary, etc. to ensure successful operation of the department.
- Assist Management as needed to build and maintain a skilled, successful, and motivated team through coaching, mentoring and training.
- Collaborate with QC Appraisal Advocates to evaluate and recommend CSUGs modifications
- Collaborate regularly with other department supervisors to identify efficiency opportunities.
- Inform department manager of all employee issues or department concerns as they arise.
- Ensure implementation of protocol, policies and procedures which ensure clients’ expectations are met or exceeded.
- Encourage and promote the understanding of departments with which Quality Control and Appeals interact.
- Conduct task time studies on the team to ensure performance standards are in line with business needs.
- Perform staff evaluations and make recommendations regarding performance – Monthly, Quarterly and Annually.
- Hold regularly scheduled meetings to provide associates with goals, objectives, reinforce current directives.
- Other duties as assigned.
Qualifications:
- High School Diploma or GED required.
- 1 Year Management/Leadership Experience required
- Minimum two years using Microsoft Outlook, Word, Excel, data-entry, and internet
- Industry knowledge
- Communicates effectively both orally and written
- Ability to handle multiple priorities and meet deadlines in a fast-paced environment
Ability to interact with peers and managers with tact and diplomacy
- Ability to interact with peers and managers with tact and diplomacy
- Team spirited, but able to work individually as well
- Good time management skills
Job Type: Full-time
Working Hours: 08 AM – 05 PM CST
Barrister Global Services Network offers:
- Professional and personal development in a very dynamic company.
- Competitive terms of employment.
- A diverse workplace that encourages collaboration and long-term career paths.
[B]hr.albania@barrister.com[/B]
All applications will be treated with high confidentiality. Only selected candidates will be invited for an interview.
Cel : 0676956556
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