[Revo Hospitality Group (RHG) shpk]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Agjent udhetimi/Turistik

Gjuha

1. anglisht
2. italisht
3. gjermanisht
4. frengjisht
5. spanjisht

Eksperienca

vetem me eksperience

Our partner Travel Europe is hiring a Destination Agent.

PURPOSE OF THE ROLE: By completing tasks under supervision in a high-quality, timely and process-oriented manner,
making a measurable contribution to the implementation of company goals and strategy.

REQUIRED SKILLS:

• Preferred training: Commercial-tourism or linguistic (technical) school education (GCE, diploma) or university / university of applied sciences

Professional training / certification

• Languages (TOEFL, DELF, etc.)
• Training in service, purchasing and sales management

Personal skills:

• Good business understanding & Customer Focus
• Strong learning agility; ability to adapt to rapidly changing requirements
• Strong teamwork and communication skills
• Intercultural skills
• High self-motivation
• High focus on results, goals, action and self-motivation
• Hands-on mentality
• Solution-oriented, self-reliant mode of operation

Professional experience:

• Entry possible without professional experience or lateral entry with professional experience in other sectors;
• Professional sector experience in a comparable position or purchasing / sales experience preferably in tourism desirable;

IT & Techn. skills:

• Good MS Office 365 knowledge
• Very good knowledge of in-house ERP system (Tiho)
• Booking plan

Language skills:

• Local Language, C2
• English, C1
• Additionally depending on destination:
• French, Spanish, Italian, German, B1-C1 advantageous

MAIN RESPONSIBILITIES & ACCOUNTABILITY

• Know-How of own destination (customers, hotels, competitors)
• Monitoring of local market (trends, eye on competition)
• Implementation of the specified goals and tasks DT-Leadership Team + Director of Affiliates
• Contribution to ensuring and optimizing daily processes (in coordination with other teams)
• Operational contact (customer service) for customers and hotels
• Ensure brand visibility within destination

MAIN TASKS AND ACTIVITIES

• Close cooperation with Destination Team and HQ Stans
• Master data maintenance (rates / opening hours / contact details e.g.)
• Reservation’s Management
• Museums / local attractions: timings / PAX no / prepayments (if requested)
• Guides (Tour Managers): timings / program / advance payments + documentation’s handover
• Restaurants: timings / PAX no / Menus / special requirements
• Coaches: timings / program / contact details
• Hotels: Rooming Lists / Menus / special requirements
• Order processing (dossier control, voucher printing)
• Advance payments control (Tour Managers)Management of optional / facultative excursions
• Emergency control / Quality Control

Support Service - Purchasing Hotels:

• Suggestions of new solutions
• Connecting Link HQ Stans and local partners (incl. participation in meetings with hotel clients)
• Proactive reporting of market trends (risks, tendances, urgent actions to be taken)

Support Service - Sales:

• New ideas creation (alternatives to existing programs (incl. direct client contact for a la carte programs.)
• Offer control (before sending to client)
• Analysis of clients’ feedback and Complaints Management (in collaboration with DT-members)
• Customer service & direct client contact (tailoring program to meet customer’s expectations)
• Participation in study tours

Support Service – Accounting:

• Invoice Control
• Problems Solving (missing payments, overpayments, deductions e.g.)

To apply for this position, send your CV to the company via email: Office.tirana@traveleurope.cc