[Arion Gjonbalaj]

Tirane

Tipi

1. remote | smartworking nga shtepia

Fusha | Profili i punes

1. IT Teknike | Kompjutera

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

We develop innovative technologies for helping with the digital transformation of the hospitality industry for more than 20 years and globally
offer the most comprehensive data-oriented software solutions with a holistic data platform.
We are ready to work with professionals with high potential in the software customer service process.
We are looking for a team member to be a part of the Customer Service team for our software product package in the hospitality industry all over Albania with the following qualifications.

General Qualifications and Job Description:

• Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures.
• Taking part in projects where maintenance and support activities of software products, environmental systems and integrations of the hospitality institutions are carried out
• Deployment of new products and services
• Establishing the necessary monitoring and reporting methods for the pre-detection of problems related to supported solutions
• Identification of problems, finding temporary or permanent solutions or escalation and follow-up to next-level solution teams
• Performing technical communication tasks in design, acceptance and subsequent processes in projects related to new solutions
• Identify user needs and requirements to existing and proposed system issues, prioritising customer needs
• Document and communicate the results to internal and external users, corporate development, external business partners, and/or clients

Required Abilities and Specializations :

• BSc in Information Technology/ relevant diploma or experience in hotel front desk operations
• Can communicate comfortably and fluently in English,
• Equivalent technical training and experience in client relations
• Will be able to provide end-user training and support,
• Knowledge about analysis of user needs and documentation
• The ability to take responsibility in project management,
• Successful in human relations, strong representation and persuasion,
• Being customer-focused and paying attention to working with the priority on customer satisfaction,
• Good skills in planning, organising, controlling and innovating,
• Be able to be solution-oriented, establish constructive and collaborative relationships with teammates,
• No restrictions for domestic and international travel,
• Experience and knowledge in the hospitality industry are preferred.

Për të aplikuar në këtë pozicion pune, dërgo CV-në tek kompania/organizata me email : balkan@hotech.systems