PEXLY

  • Customer Support Representative (Italian language)

Customer Support Representative (Italian language) Customer Support Representative (Italian language)
Tirane
Tipi
  1. remote | smartworking nga shtepia
Fusha | Profili i punes
  1. Call Center Operator/e
Gjuha
  1. gjermanisht
Eksperienca
vetem me eksperience
Join our fast growing company as a Customer Support Representative with English B2 and Italian C1 language skills.

It is a remote full-time position.

Schedule: 9 AM - 6 PM CET, Monday-Friday


At PEXLY you have great opportunity to get:


  • Experience in the international company working with people around the globe;
  • Compensation – 700$ for the probation period and after
  • Training will be provided by the company and the client
  • Management's attention, support and motivation.

Your responsibilities:


  • Onboards New Clients
  • Develop healthy Customer Relationship
  • Keep clients engaged and regularly using products
  • Constant follow up on clients service usage, issues, renewals
  • Maintain a detailed understanding of Movylo services, assist customers with questions and suggest the best solutions for their needs
  • Build customer loyalty and retention
  • Resolve customer issues
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with Movylo
  • Build Trust and Transparency with Clients

You are our perfect candidate if you have:


  • Previous experience in customer support
  • Needs to have English and Italian C1 writing and speaking;
  • You are ready and can work in the proposed schedule;
  • Ability to work in a stressful situation, skills of active listening and attention to detail, respect for the Client, focus on helping Clients, empathy, calm character, good communicator;
  • Good computer skills;
  • Self-employment. We will sign a contract with you as with independent employee;
  • You can work from home, don’t be distracted;
  • Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers. We will be glad to welcome you to our team. Grow your career with PEXLY!


Send your CV at : cv@pexly.com
 


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