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Tirane

Tipi

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Customer Support Analyst

Are you someone who loves to talk to people, and work from the comfort of your home while building a successful career? If yes then this opportunity is just for you.
A full time 100% remote opportunity as a Customer Support Analyst ( English)*.

Responsibilities:

• As a Customer Care Operator, you’ll be responsible for answering inbound phone lines and assisting customers with their initial steps to getting assistance.
• These calls will range from basic questions to their needing immediate assistance for a down system.
• While creating a case for their call you will be gathering all the details so you will know which team to get the case to.
• Your calming demeanor will assist the client in these tense situations that arise.
• After gaining all the important information, the case is passed on to the correct team and the customer is either informed or handed off.
• Your interaction with the customer sets the tone for the entire case!
• Cases will also be logged from emails or through the client portal.
• These may require follow-up for additional details or they may go straight to the proper teams for handling.
• When everyone is busy, you will assist in letting the team know that urgent or priority cases have been given to their queues, so the customers get a quick response from our Customer Care team.
• You may be asked to reach out to customers to verify information on a client system and keep it current.
• Accuracy in your work is important when entering this information into our systems as it helps all departments quickly reach out to our customers.
• There will also be contacts that come through the Customer Care methods and require you to reach out to other departments such as Sales or Deployment. Follow through on these are critical.

Skills & Experience:

You are passionate about helping people, offering them the best customer service, and enjoy working with a wide variety of people.
Being able to follow directions is important but so is the ability to think on your feet. Most importantly, you’re looking to build a career and grow your skills at a company that will invest in you for the long term.
We realize that some people prefer bullet lists, so here are a few desirable skills for this position:

• Experience providing support to international customers
• Excellent English verbal and writing skills
• Familiarity with Salesforce would be helpful
• Familiarity with Word, Excel, and Access helpful

Work Hours:

• Mon – Friday
• Hours of operation will be between 8 AM Eastern to 8 PM Eastern (US/Canada).
• Candidates with the required qualifications can apply through email: belinat@workbridgeteam.ca
  Only short-listed candidates will be contacted.