[Vodafone Albania Sh.A.]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Agjent shitje | Menaxhim shitje
2. Menaxhim Biznesi

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Collection Agent is responsible managing the collection of outstanding debts from clients and customers with different outgoing calls camping
Key accountabilities and decision ownership:

• Contacting customers and informing them of their overdue bills.
• Handle questions or complaints
• Advising customers on their payment options and suggesting methods of payments.
• Achieve the KPIs working in compliance with Debt Collection processes

Core competencies, knowledge, and experience:

• Bring the customer experience into every action.​
• Possesses excellent communication over phone skills and patience.​
• Takes accountability for identifying & addressing issues.​
• Address problems immediately.​
• Seek simple solutions.​
• Address problems immediately.​
• Comfortable working with targets​
• Skilled in negotiation​
• Problem-solving skills​

Must have technical / professional qualifications:

• University Degree
• Very good Albanian and English knowledge
• Very good typing skills and ability to operate the PC.
• Ability on being confidential.