kimkardapya

  • Chat Support Representative (Remote)

Serbi
Nr. Njesia - Zona me e afert?
11 Autostrada Tr.-Dr.
Tipi
  1. remote | smartworking nga shtepia
  2. Freelancer | me projekt
Fusha | Profili i punes
  1. Sherbim Klienti | Konsulent
Eksperienca
me dhe pa eksperience

Job Description: Chat Support Representative (Remote)​

Position Overview​

We are looking for a customer-focused and detail-oriented Remote Chat Support Representative to provide exceptional support to customers through live chat and messaging platforms. The ideal candidate is an excellent communicator, a fast learner, and committed to delivering outstanding customer experiences while working remotely.

Key Responsibilities​

  • Respond to customer inquiries via live chat in a timely and professional manner.
  • Assist customers with product, service, billing, and account-related questions.
  • Troubleshoot basic issues and provide accurate solutions or escalate complex cases.
  • Maintain a positive, empathetic, and professional attitude during all customer interactions.
  • Document customer conversations and update records in the CRM or help desk system.
  • Meet productivity and quality metrics, including response time, customer satisfaction, and resolution rates.
  • Collaborate with team members and other departments to resolve customer concerns.
  • Stay informed about company products, services, policies, and procedures.

Qualifications​

  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
  • Previous experience in customer service, chat support, or a similar role is preferred.
  • Excellent written English communication skills with strong grammar and spelling.
  • Strong problem-solving and multitasking abilities.
  • Ability to type accurately and efficiently.
  • Comfortable using CRM systems, live chat platforms, and Microsoft Office or Google Workspace.
  • Reliable high-speed internet connection and a quiet home workspace.
  • Ability to work flexible schedules, including evenings, weekends, or holidays if required.

Preferred Skills​

  • Experience with Zendesk, Intercom, Freshdesk, Salesforce, or similar customer support platforms.
  • Strong attention to detail and organizational skills.
  • Ability to work independently with minimal supervision.
  • Positive attitude and customer-first mindset.

Benefits​

  • Competitive salary.
  • Fully remote work environment.
  • Paid training and ongoing professional development.
  • Performance-based bonuses and incentives.
  • Paid time off and holidays (based on company policy).
  • Opportunities for career growth and advancement.
  • Supportive and collaborative team culture.
Job Type: Full-time (Remote)

Department: Customer Support

Reports To: Customer Support Team Lead or Customer Success Manager

Cel. : +639459888826
 


WhatsApp
Back
Top