One Albania

  • B2B Sales Operations Specialist

Tirane
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Agjent shitje | Menaxhim shitje
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
478519227-njoftime_pune_1250x336-one.jpg

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B2B Sales Operations Specialist

Purpose of the position: Support the Enterprise Sales section activities, to provide a quality before and after sales service, corresponding to the needs of business customers, contributing to their retention and enterprise growth database. In addition, she/he is responsible for data collection related to enterprise key accounts managers requests, operational data investigation & reporting of business sales/activities related figures.

Main Tasks:
  • Administrates office processes such as all requests related to before and after sales services, tariff upgrades/downgrades, order records, equipment supplies, preparation of customer loyalty/activation contracts, to facilitate the services sought by customers.
  • Manages all the requests of business customers disconnections coming from all channels (customer care; shops and direct sales), serving as focal point for business segment.
  • Administrates the process of adjustment for business customers and follow up the implementation of the adjustment.
  • Administrates the discount application procedure and follow up the accurate and in-time the agreed discounts. Monitors the budget consumption of each contract of business customers.
  • Monitors the original contracts (for acquisition and retention) process.
  • Support business key account managers/SPVs to plan a service level approach based on account revenues /size/ potential.
  • Support business key account managers/SPVs for any request on customer’s details, such as tariffs, payment behavior, profitability analyse and others.
  • Other duties as needed.
Education: University degree

Experience and Qualifications: 1 year work experience in a relative functional area.

Skills:
  • Sales drive.
  • Very good command of English language and Microsoft Office package.
  • Metrics, data analysis and reporting skills.
  • Self-confidence.
  • Ability to work independently and as a team.
  • Excellent communication skills.
  • Credibility and confidentiality.
Interested candidates should apply by the link: Job Detail I ONE

Deadline for the application is June 21st, 2024.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP
 


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