We are looking for IT infrastructure Manager
- Tirane
- Nr. Njesia - Zona me e afert?
- 2 Piramida | ETC | TVSH | Stadiumi
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- IT Teknike | Kompjutera
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Fusion BPO Services is seeking applications from experienced, qualified person for the position of IT Infrastructure Manager for the EMEA region based in Albania.
Role:
The infrastructure manager is responsible for providing the strategic direction for the infrastructure function on a European level. They will lead the development of infrastructure strategy and architecture standards and procedures for the organization and support day-to-day IT operations.
Responsibilities:
Desired Skills and Qualifications:
Working hours: 8-hour shifts, 5 days a Week
Excellent spoken English
𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄
Email:albania.hiring@fusionbposervices.com
Address: Kullat Binjake, Kulla 1, Kati 13
Only the selected candidates will be contacted for an interview.
The infrastructure manager is responsible for providing the strategic direction for the infrastructure function on a European level. They will lead the development of infrastructure strategy and architecture standards and procedures for the organization and support day-to-day IT operations.
- The infrastructure manager is responsible for providing the strategic direction for the infrastructure function on a European level.
- You will lead the development of infrastructure strategy and architecture standards and procedures for the organization.
- Responsible for managing overall IT Day to Day operations to improve infrastructure costs, performance, and end-user satisfaction supporting business.
- Provide leadership in planning and managing computer operations and production support, systems and database administration, and network operations.
- Ensure system performance and SLAs are met for local sites.
- Implement IT continuous improvement programs.
- Lead IT asset management team to ensure the asset's full life cycle value is achieved.
- Manage strategic relationships with key IT product and service providers.
- Provide in-depth technical expertise for both tactical and operational initiatives.
- Participate in IT strategy planning activities for local sites.
- Responsible for troubleshooting the European part of the group's local network of IT services to meet the functional objects of the business.
- Develop the reporting for vendor performance in areas that include quality, capacity, systems, and responsiveness.
- Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks.
- At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
- Experience in areas such as endpoint management, IT Operations, and system-level compliance management.
- Excellent oral and written communication skills in English and French communication
- Ability to work 24 X 7 operational environment to support in case of crises and incidents.
- Strong management, self-driven, and people development skills
- Understanding of ITIL practices, Change, and Incident management.
- Ability to think logically and demonstrate strong analytical and problem-solving skills.
- Ability to manage internal and external projects from inception to completion.
- Expertise in setting and managing customer expectations.
- Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management.
- Strong knowledge and understanding of business need with the ability to establish and maintain a high level of customer trust and confidence.
- Ability to develop and deliver projects using leading-edge technologies.
- Experience implementing packages and working with vendors.
𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄
Address: Kullat Binjake, Kulla 1, Kati 13
Only the selected candidates will be contacted for an interview.