One Contact Macedonia

  • Tirane, ofroj vend pune telework Customer Support - Office Operations

Tirane
Tipi
  1. remote | smartworking = nga shtepia
Fusha | Profili i punes
  1. Sherbim Klienti
Gjuha
  1. anglisht
This customer support position is to work with a North American team and provide excellent customer service to clients, via email, phone and perform various back-office operations in processing applications and ensuring that the data is accurate and complete.


  • This is a Full-Time Position
  • Work starts at 3 PM
  • Mon - FRI 3 PM - 11 PM
  • Should be fluent in English
  • Start immediately
  • Send cv in English

We offer the following:

  • Productive working environment
  • Paid training
  • Work from Home
  • Modern facilities and high technology devices and tools
  • Growth Opportunities
  • Attractive Salary Package

Responsibilities:


  • Ability to work with sensitive and confidential information
  • Maintain 24 hr. response time to client emails/ requests/ questions
  • Completes work in a timely manner and strives to increase productivity
  • Use of screening production and drug testing systems for ordering, and processing of screening work. Raw data processing and scoring and review of scoring results are just a few of the functions.
  • Thoroughly understands and follows all client requirements using available resources to ascertain services required as it relates to assigned duties. Questions and issues should be escalated as appropriate
  • Researching/resolving inquiries from technicians, servicing companies and clients, as it relates to the screening process
  • Use of screening system to understand the status of contractor screenings, including support of drug testing process when needed
  • Performing routine follow-ups, assigned audits to ensure completion of work and minimize aging of orders.
  • Identification of individuals in our database that need services
  • Management of duties with competing demands
  • Establish and maintain good relationships with clients contacts

Qualifications:


  • Excellent English – verbal and written communication skills
  • Exceptional customer service skills
  • Positive, self-motivated attitude with high energy
  • Ability to think, problem-solve, take action, and follow-through
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)

Requirements:


  • A quiet room to work
  • Upload of 10 MB and Download of more than 10 MB for Internet
  • Windows 10

Subject line: SKPCSRENG
We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.


APPLY HERE: http://onecontact.com.mk/job/detail/remote-customer-support-office-operations
 


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