Tirane, ofroj vend pune telework Customer Support - Office Operations
- Tirane
- Tipi
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- remote | smartworking = nga shtepia
- Fusha | Profili i punes
-
- Sherbim Klienti
- Gjuha
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- anglisht
This customer support position is to work with a North American team and provide excellent customer service to clients, via email, phone and perform various back-office operations in processing applications and ensuring that the data is accurate and complete.
We offer the following:
Responsibilities:
Qualifications:
Subject line: SKPCSRENG
We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.
APPLY HERE: http://onecontact.com.mk/job/detail/remote-customer-support-office-operations
- This is a Full-Time Position
- Work starts at 3 PM
- Mon - FRI 3 PM - 11 PM
- Should be fluent in English
- Start immediately
- Send cv in English
We offer the following:
- Productive working environment
- Paid training
- Work from Home
- Modern facilities and high technology devices and tools
- Growth Opportunities
- Attractive Salary Package
Responsibilities:
- Ability to work with sensitive and confidential information
- Maintain 24 hr. response time to client emails/ requests/ questions
- Completes work in a timely manner and strives to increase productivity
- Use of screening production and drug testing systems for ordering, and processing of screening work. Raw data processing and scoring and review of scoring results are just a few of the functions.
- Thoroughly understands and follows all client requirements using available resources to ascertain services required as it relates to assigned duties. Questions and issues should be escalated as appropriate
- Researching/resolving inquiries from technicians, servicing companies and clients, as it relates to the screening process
- Use of screening system to understand the status of contractor screenings, including support of drug testing process when needed
- Performing routine follow-ups, assigned audits to ensure completion of work and minimize aging of orders.
- Identification of individuals in our database that need services
- Management of duties with competing demands
- Establish and maintain good relationships with clients contacts
Qualifications:
- Excellent English – verbal and written communication skills
- Exceptional customer service skills
- Positive, self-motivated attitude with high energy
- Ability to think, problem-solve, take action, and follow-through
- Must be flexible to work shifts as required (evenings, weekends, and holidays)
- A quiet room to work
- Upload of 10 MB and Download of more than 10 MB for Internet
- Windows 10
Subject line: SKPCSRENG
We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.
APPLY HERE: http://onecontact.com.mk/job/detail/remote-customer-support-office-operations
Apply