Tirane, ofroj vend pune Customer Complaints Specialist

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Customer Complaints Specialist

Purpose of Position: Provide excellent customer support, by handling and resolving complaints in compliance with customer agreements, products T&C and company objective for a best quality of service.
Main Tasks:

1. Effectively and accurately investigate complaints & requests within set timescales;
2. Ensure all complaints & requests logs are registered & are kept updated with all required information and actions taken;
3. Strictly monitor the KPIs set for customer issue resolution and address any obstacles;
4. Provide reports as appropriate both to internal and external usage Make outbound calls to inform the customer and preparing needed written responses;
5. Report to direct superior any probable problems and look after for a valid and on time solution;
6. Assist the direct superior in any request made by them issues;
7. Forward customer requests/ complains/ problems thru SR.8 Interact with technical division thru SR for solving customer's technical problems. Other Duties as per job responsibilities.

Education: University Degree.
Experience: At least year of related experience.
Skills:

• Very good knowledge of Microsoft Office Package,
• Very good knowledge of ONE fix and mobile services, offers.
• Very good Excellent analytical and problem-solving skills,
• Able to work with minimal supervision,
• Demonstrable accuracy skills,
• Ability to take communication and formal writing skills,
• Very good knowledge of English language,
• Ability to multi-task, prioritize and meet deadlines, initiatives,
• Confidentiality,
• Team spirit.

Interested candidates should apply through: Jobs.One.al

Deadline for the application is March 3[SUP]rd[/SUP] 2023.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP