Tirane, ofroj vend pune CBM Loyalty Analyst
CBM Loyalty Analyst
Job purpose: To support the creation of loyalty scheems and retention campaigns and ensure their smooth implementation
Main job accountabilities
1- Loyalty shemes and Retention Campaigns
Profile Requirements
The interested candidates are invited to apply at humanresources.al@vodafone.com , specifying the position they are applying for, until December 15th, 2010.
Job purpose: To support the creation of loyalty scheems and retention campaigns and ensure their smooth implementation
Main job accountabilities
1- Loyalty shemes and Retention Campaigns
- Ensure the smooth implementation and penetration of Loyalty scheme.
- Define, develop and execute campaigns and activities to promote it in our customer base, using all available communication channels (Email, SMS, Outbound calls)
- Liaise with all involved company’s dpts
- Design and execute cross and up selling campaigns to specific customer lifetime moments, aiming to increase revenue and reduce churn.
- Specify desired reporting and drive implementation together with internal interfaces
Profile Requirements
- Knowledge on data analyses techniques
- University diploma on Economics / Business Administration
- Advanced communication and interpersonal skills.
- Strong numerical and analytical ability.
- Strategic thinking and business understanding
- Decision making and problem solving ability.
- Strong customer-service orientation.
- Highly self-motivated and directed, with keen attention to detail.
- Previous experience in Telecommunications would be an asset
The interested candidates are invited to apply at humanresources.al@vodafone.com , specifying the position they are applying for, until December 15th, 2010.