Tirane, ofroj vend pune The Field Operations Team Leader Call qualifier

We are currently looking for a Field Operations Team leader Call qualifier for a major Telecoms company in Tirana.

The Field Operations Team Leader Call qualifier shall:

· Receive trouble tickets from customer on the web tool (via phone call in case of emergency situation) during normal working hours.

· Receive phone calls only in case of emergency out of the normal working time (nighttime and holidays).

· Open trouble tickets on NSN web tool, dispatching them to flm teams

· Contact customers and flm teams to update incomplete ticket report.

· Monitor ticket status, ensuring to the flm teams proper problem escalation to Advanced Support Staff, when needed

· Guarantees ticket closing in the agreed time and with all the info requested

· Upon request, inform customers about ticket status

· Monitor preventive maintenance schedule

· Collect all the tickets documents from the flm teams (photo, reports and so on)

· Solve day by day problem (es. site access problems) interfacing with customer and flm teams

· Prepare the activity reports agreed between Op. Manager and customers

· Upon request by Op. Manager, attend meetings with customer and flm team manager

Requirements:

· Good knowledge of Albanian geography

· Albanian language (preferred mother tongue)

· English language (excellent)

· Good understanding of Microsoft Office

· General understanding of mobile network is preferred

· General understanding of air conditioning/power/civil work problem is preferred

If interested please forward me your cv urgently miguel@gruponorconsulting.com

Tel. : +34615461564

Cel. : +34615461564