Tirane, ofroj vend pune Team Leader for German language
About Webhelp
Through evolution and acquisition, today Webhelp is a 70,000 people-strong global leader in business process outsourcing (BPO). We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We’re currently looking for a Team Leader for German language for our Tirana Site to join our successful team.
MANAGEMENT
PEOPLE
CLIENT
REQUIREMENTSHARD SKILLS
SOFT SKILLS
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Please also note that WebHelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity
If you think you are suitable for this position and like the challenges, then send your CV to the address: recruitment.al@webhelp.com
Through evolution and acquisition, today Webhelp is a 70,000 people-strong global leader in business process outsourcing (BPO). We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We’re currently looking for a Team Leader for German language for our Tirana Site to join our successful team.
MAIN ACTIVITIES
MANAGEMENT
- Management of the team's daily activities, even automatically
- Monitoring and management of team results both at individual and aggregate level in order to achieve the objectives set by the client
- Internal reporting management in collaboration with the Business Intelligence team
PEOPLE
- Continuous improvement of business performance through the development of the individual skills of agents
- Identification of individual areas for improvement and implementation of corrective strategies
CLIENT
- Management of the day-to-day relationship with the client company's referrals
- Collaboration with client company representatives to improve existing processes and identify innovative approaches to solving emerging problems
- Participation in meetings and calls with client companies
REQUIREMENTS
- Fluency in German
- High level of proficiency with Office 365, especially Excel
SOFT SKILLS
- Previous experience of managing a team
- Strong aptitude for problem solving
- Effective time management skills
- Team working skills
- Leadership
- The following will constitute a preferential requirement: Skills in coaching and mentoring
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Please also note that WebHelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity
If you think you are suitable for this position and like the challenges, then send your CV to the address: recruitment.al@webhelp.com