Tirane, ofroj vend pune Monitoring Center Operator
- Tirane
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Call Center Operator/e
- Gjuha
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Monitoring Center Operator at Physical Security Department
Tasks
- To be responsible for handling all incoming alarm signal activities and taking appropriate action following standard procedures, including video surveillance and monitoring of security equipment’s.
- To be responsible for making outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures.
- To resolve operational services and/or employee issues.
- To operate all call center equipment and peripheral equipment.
- To initiate necessary action when irregular signals are received or trouble develops.
- To work with PFSC (SHPSF) and branch staff to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.
- To notify appropriate authorities and bank related staff if alarm signal is received according to the standard procedures.
- Must be able to adhere to standard operating procedures and special instructions.
- To respond quickly and precisely to incoming phone calls.
- To document all alarm activity / activity reports and ensure that they arrived to the responsible persons.
Requirements
Basic requirements:
- University or High School Diploma required (Preferably Bachelor’s Degree and Police Academy Diploma)
- Previous Experience on monitoring security systems center (Preferably alarm or video surveillance systems experience in state police, private physical security or banking sector)
- Age up to 50 years old (preferable).
Skills / Knowledge:
- Professional communication skills, both written and verbal
- Intermediate computer knowledge including Microsoft Windows
- Able to multi-task in a fast-paced work environment
- Comfortable handling potential emergency situations
- Strong organizational skills, ability to multi-task, and detail orientation
- To have good command of English language (Turkish will be an asset)
- Posing a driving license
Other Requirements:
- Regular and reliable attendance is required
- Shift work (24/7 environment) includes after hours, weekends, and holidays
- Overtime may be required
- Due to the security nature of the position, offers of employment are contingent upon passing a personality security check.
Interested candidates are encouraged to apply online via the following link: https://cv.bkt.com.al until 30.06.2020. All applications will be treated with the highest confidentiality. Only candidates that meet our criteria will be notified.