Shortcut

  • Tirane, ofroj vend pune Technical support

Tirane
Nr. Njesia - Zona me e afert?
5 Komuna Parisit | Kristal Center
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. IT | TIK | Informatike Ekonomike
Gjuha
  1. anglisht
Eksperienca
me dhe pa eksperience
We are recruiting for Technical Support Representatives. We are looking for customer champions who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefully.
Are you someone who goes above and beyond to wow your customers?
Apply today!

Technical Support Representative
Roles & Responsibilities
We are currently seeking a Technical Support Specialist in Tirana, Albania. This position is an integral part of Shortcut, providing excellent customer service and technical support to our clients in relation to:

  • Internet (Level 1 & 2 support)
  • IPTV (Level 1 & 2 support)
  • Phone (Analog and VoIP)
This individual will be responsible for the following tasks / responsibilities:

  • Provide technical support services to end users, including device troubleshooting for Internet, IPTV and phone devices.
  • Maintain quality customer service on all inbound, outbound and email interactions using Support Center Tools including Intermapper, Zabbix, and Jira/ Freshdesk ticketing systems.
  • Facilitate IPTV and Network interactions on behalf of the client end user
  • Monitor 24/7 all network links and IPTV systems
  • Collaborate with multiple departments to ensure issues are resolved
  • Acquire a level of knowledge in IPTV and Network services in order to exceed customer expectations
  • Provide training and documentation for IPTV/Network Services for Shortcut customers.
  • Assist with various projects and support as assigned
  • Maintain network security, user account creation/administration.
  • Must be available to work 40 hours a week, in three shifts 24/7 as required.
Skills, Knowledge, & Experience

  • 1 years support center experience, technical support, and/or mobility/phone/IPTV/Network background, or related work experience
  • Strong organizational and customer service skills with the ability to communicate well both verbally and in writing
  • Experience with IPTV and Network will be a plus, but may not be required based on other experience
  • Strong communication skills both written and verbal English. Bilingual (French) is a big plus.
Advantages:

  • Paid training
  • Vast network of cohorts to share ideas, strategies, and suggestions with
  • Very competitive salaries
  • Canadian work experience

Two to three weeks training will be provided 6 hours a day Monday-Friday.

Please apply by sending an email at : recruit@shortcut.al
 


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