Tirane, ofroj vend pune turni i trete Team Leader English + Spanish
- Tirane
- Nr. Njesia - Zona me e afert?
- 5 Komuna Parisit | Kristal Center
- Tipi
-
- Fusha | Profili i punes
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- Supervizor
- Gjuha
-
- Eksperienca
- vetem me eksperience
Tirane, ofroj vend pune Team Leader English+Spanish, turni i trete
About Fusion BPO: Fusion BPO is a premier Business Process Outsourcing company with 4000+ employees across the globe.
We have been in the outsourcing and right shoring business for 14+ years.
With a strong global workforce and 16 delivery locations spanning across India, Philippines, USA, Canada, UK, Europe and Central America,
Fusion BPO provides services to marquee clients across the globe.
We are a NASSCOM member and have PCI: DSS, HIPAA and other accreditations for our business,security and operational performance.
Position: Team Leader
Job Description:
Desired Experience and Skill:
Interested candidates are invited to send their CV in English (Please use only the following format: https://europass.cedefop.europa.eu/editors/en/cv/compose ) in the e-mail address indicated below, specifying the position applied for:
albania.hiring@fusionbposervices.com
About Fusion BPO: Fusion BPO is a premier Business Process Outsourcing company with 4000+ employees across the globe.
We have been in the outsourcing and right shoring business for 14+ years.
With a strong global workforce and 16 delivery locations spanning across India, Philippines, USA, Canada, UK, Europe and Central America,
Fusion BPO provides services to marquee clients across the globe.
We are a NASSCOM member and have PCI: DSS, HIPAA and other accreditations for our business,security and operational performance.
Position: Team Leader
Job Description:
- Motivating team members
- Monitor calls and transactions and able to provide feedback and coaching to agents
- Responsible for managing day to day operations and a team of Tele-sales agents
- Maintain overall accountability to the customers by ensuring best in class service delivery.
- Understanding and proactively delivering on customer needs and expectations
- Strong coaching abilities to build expertise within team and set service delivery expectations with teams.
- Managing process improvement within the relevant customer and business constraints
- Resolving Customer queries, should have strong problem-solving skills
- Ensure customers are receiving appropriate support from all areas of the business
- Deliver contractual services levels and KPIs for the process
Desired Experience and Skill:
- Previous experience in sales/ telemarketing
- High Energy
- Should be a Graduate and should have min. 2 years relevance experience in similar role.
- Candidate should have deep interest and passion for Sales industry,
- Hands-on experience of working in a sales environment is required
- Should have excellent communication skills
- Willing to work in Third Shift.
- Managed a team of at least 15-20 sales agents
- Can speak and write English at C1 level and Spanish at C1 level.
- Cooperation to come up with selling ideas / improve current ones
- Self-motivated and optimistic with ability to handle rejection
- Attitude to follow & exceed goals
- Payment 450 ALL net per hour.
- Possibility to work full time third shift.
- Employment agreement based on the Albanian law.
- Joining date 24-February-2020
Interested candidates are invited to send their CV in English (Please use only the following format: https://europass.cedefop.europa.eu/editors/en/cv/compose ) in the e-mail address indicated below, specifying the position applied for:
albania.hiring@fusionbposervices.com