iutecredit albania

  • Fier, ofroj vend pune Senior Customer Advisor

Fier
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Menaxhim strategjik | Drejtues
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
IuteCredit Albania is a subsidiary of an International consumer credit company that started its operations in Albania in 2015. It aims to be the fastest and the most comfortable credit provider in Albania, through easy access and very simple application process in every interaction of the customer with IUTE CREDIT.
The company is fast growing, and we are extending the activity in other cities in Albania. For the moment we are looking for candidates to fulfill the position of Senior Customer Advisor for our Branch in Fier city.

Since this role is the interface of the company with the customer, its position is crucial for the business and for offering an excellent customer experience. If you are energetic and with very good communication skills we encourage you to apply.

SENIOR CUSTOMER ADVISOR

Job Duties:


  • Contribute in achieving and exceeding branch targets according to KPIs assigned
  • Ensure the best customer experience and creating loyal customers with the company
  • Implement accordingly all policies, procedures and guidelines of the company
  • Handle complaints of the customers in a professional manner. Ensure complaints management system is in place
  • Collect and report customer feedback continually
  • Communicate proactively with clients to identify their needs and eligibility of granting the funds
  • Go to the ''extra mile'' to build trust relationships,customer loyalty and satisfaction throughout every interaction of the customer with our company
  • Assess customer needs,explore all options and introduce different loan terms
  • Complete loan applications in the system and advice clients on policies and restrictions
  • Receives,scan and forward to back office customer's application file
  • Follow up by telephone the maintenance process of the loan and after sale process
  • Operate in compliance with laws and regulations
  • Maintain high levels of confidentiality & conduct conversations in a professional manner
  • Respect the working hours and dress code of the company
  • Follow accordingly the company mission and vision
  • Identify manners and channels to increase sales and revenues for the branch
  • Team events organizations and proposals
  • Evaluation/feedback to management for the employee performance
  • Ensure all office supplies and business needs are fulfilled, manage communication with administrative & logistic officer for all needs that may arise
  • In charge of outside and inside look of the branch office
  • Reporting directly to Head Office of IuteCredit in Tirana


Knowledge and skills required:



  • Show strong leadership skills
  • Excellent communication and interpersonal skills
  • Ability to multitask in a very dynamic environment
  • Customer satisfaction orientation and sales competencies
  • Ability to work independently and in a team environment, with limited supervision, and be a self-starter
  • Ability to react to stressful situations with professionalism while remaining calm
  • Must be tolerant of all personality types of clients, customers, employees, vendors and others
  • Working knowledge of Microsoft office applications




Education/ Experience:



  • Master degree in business, finance or related field
  • At least 1 year of experience in financing institution or similar position would be considered an advantage
  • Proficiency of English language



Please send us your CV in the email address, hr@iutecredit.al

The deadline of submitting the application is 15.03.2020.
* All applications will be treated with high level of confidentiality.

Address:
Iute Credit Albania SH.A.
Rr. Andon Z. Cajupi, Ndertesa 3, Hyrja 2, Tirane
 


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