Tirane, ofroj vend pune Operator Macedonian + English
We are looking for Customer Service Executives/ English + Macedonian
About Fusion BPO:
Fusion BPO is a premier Business Process Outsourcing company with 5000+ employees across the globe. We have been in the outsourcing and right shoring business for 14+ years. With a strong global workforce and 9 delivery locations spanning across India, Philippines, USA, Canada, UK, Europe and Central America, Fusion BPO provides services to marquee clients across the globe.
We are a NASSCOM member and have PCI: DSS, HIPAA and other accreditations for our business, security and operational performance.
Position: Customer Service Executive
Language Skills –English + Macedonian
Job Description:
Desired Experience and Skill:
We offer:
Interested candidates are invited to send their CV in English, specifying the job position.
Please use only the following format:
https://europass.cedefop.europa.eu/e.../en/cv/compose
in the e-mail address indicated below, specifying the position applied for:
albania.hiring@fusionbposervices.com
About Fusion BPO:
Fusion BPO is a premier Business Process Outsourcing company with 5000+ employees across the globe. We have been in the outsourcing and right shoring business for 14+ years. With a strong global workforce and 9 delivery locations spanning across India, Philippines, USA, Canada, UK, Europe and Central America, Fusion BPO provides services to marquee clients across the globe.
We are a NASSCOM member and have PCI: DSS, HIPAA and other accreditations for our business, security and operational performance.
Position: Customer Service Executive
Language Skills –English + Macedonian
Job Description:
- Provide our customers with the best service
- Handle international customers
- Managing volume of customer calls, e-mails and other back office duties
- Resolve all inbound and outbound support request per established guidelines
- Resolve questions and service issues for customers via phone, email and text
- Offer prompt, accurate and courteous service to customers
- Respond to client questions, concerns and billing inquiries with highest degree of professionalism
- Secure new client sales and retention by providing exceptional customer care
Desired Experience and Skill:
- Excellent knowledge of Macedonian, English and Albanian
- Should have minimum 1-year experience in Customer Service
- Should have excellent communication and writing skills
- Should be a strong team player
- Bachelor Diploma and equivalent
- Demonstrated ability to provide outstanding Customer Service
- Result driven
- Good time-management skills
- Ability to multitask
- Strong interpersonal and communication skills
We offer:
- Payment of 350 ALL net/hour.
- Possibility to work full time and part time.
- Employment agreement based on the Albanian law.
Interested candidates are invited to send their CV in English, specifying the job position.
Please use only the following format:
https://europass.cedefop.europa.eu/e.../en/cv/compose
in the e-mail address indicated below, specifying the position applied for:
albania.hiring@fusionbposervices.com
Apply