Tirane, ofroj vend pune Operator ARABIC + English

We are looking for Operators/ ARABIC + English
About Fusion BPO: Fusion BPO is a premier Business Process Outsourcing company with 4000+ employees across the globe. We have been in the outsourcing and right shoring business for 14+ years. With a strong global workforce and 9 delivery locations spanning across India, Philippines, USA, Canada, UK, Europe and Central America, Fusion BPO provides services to marquee clients across the globe.
We are a NASSCOM member and have PCI: DSS, HIPAA and other accreditations for our business, security and operational performance.
Position: Customer Service Executive
Language Skills –ARABIC + English

Job Description:

• Handle international customers in Arabic and English
• Resolve all inbound and outbound support request per established guidelines
• Resolve questions and service issues for customers via phone, email and text
• Offer prompt, accurate and courteous service to customers
• Respond to client questions, concerns and billing enquiries with highest degree of professionalism
• Secure new client sales and retention by providing exceptional customer care

Desired Experience and Skill:

• Should have minimum 1-year experience in Call Center outbound/inbound
• Should have excellent communication and writing skills
• Should be a strong team player
• High School Diploma and equivalent
• Demonstrated ability to provide outstanding Customer Service
• Result driven
• Good time-management skills
• Ability to multitask
• Strong interpersonal and communication skills

We offer:

• 350 ALL/H
• Possibility to work full time.
• Employment agreement based on the Albanian law.

Interested candidates are invited to send their CV in English

Please use only the following format:
https://europass.cedefop.europa.eu/e.../en/cv/compose
in the e-mail address indicated below, specifying the position applied for:

albania.hiring@fusionbposervices.com