Tirane, ofroj vend pune Senior Internal Debt Collector
- Tirane
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Call Center Operator/e
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
IuteCredit Albania is a subsidiary of an International consumer credit company that started its operations in Albania in 2015. It aims to be the fastest and the most comfortable credit provider in Albania, through easy access and very simple application process in every interaction of the customer with IUTE CREDIT.
We are looking for a reliable Senior Internal Debt collector to contact debtors and claim outstanding debts towards their creditors. The selected candidate will be responsible for recovering the money owed in as little time as possible.
This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
SENIOR INTERNAL DEBT COLLECTOR
Responsibilities and duties:
• Recovering total debt and strict monitoring of each case assigned
• Communication with the Debtors/Alternative contacts/Family members/etc… Make outbound and receive inbound calls
• Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case
• Skip tracing for debtor without any data/debtors who do not answer
• Face to Face meeting with debtor at IuteCredit's branches
• Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the IuteCredit Albania head office)
• Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM
• Handle each special case to Special Case Report and handles it to operational manager
• Performs other duties as assigned
Knowledge / Skills required:
• Proven experience as debt collector
• 3-5 Years of Experience in working with targets and tight deadlines
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Very good ability in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence
• Listening: it is important to listen why customer is still in debt with IuteCredit ; this will help debt collector to determine a solution for customer
• Negotiation: working with customer to some sorts of repayments plan
• Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful
• Persistence: successful debt collector do not take no for an answer
• Professional attitude
• Problem solving skills
• May advise management regarding collection strategy effectiveness for various portfolios
• Ability to speak clearly and concisely
• Strong written, verbal, active listening and phone communication skills
• Basic math skills: addition, subtraction, multiplication, division, percentages
• Ability to input and interpret data
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
Education / Experience required:
• University degree on Legal
• Proficiency of English language
Please send us your CV in the email address, hr@iutecredit.al
The deadline of submitting the application is 30.08.2019.
* All applications will be treated with high level of confidentiality.
Address:
IuteCredit Albania SH.A.
Rr. Andon Z. Cajupi, Ndertesa 3, Hyrja 2, Tirane
We are looking for a reliable Senior Internal Debt collector to contact debtors and claim outstanding debts towards their creditors. The selected candidate will be responsible for recovering the money owed in as little time as possible.
This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
SENIOR INTERNAL DEBT COLLECTOR
Responsibilities and duties:
• Recovering total debt and strict monitoring of each case assigned
• Communication with the Debtors/Alternative contacts/Family members/etc… Make outbound and receive inbound calls
• Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case
• Skip tracing for debtor without any data/debtors who do not answer
• Face to Face meeting with debtor at IuteCredit's branches
• Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the IuteCredit Albania head office)
• Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM
• Handle each special case to Special Case Report and handles it to operational manager
• Performs other duties as assigned
Knowledge / Skills required:
• Proven experience as debt collector
• 3-5 Years of Experience in working with targets and tight deadlines
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Very good ability in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence
• Listening: it is important to listen why customer is still in debt with IuteCredit ; this will help debt collector to determine a solution for customer
• Negotiation: working with customer to some sorts of repayments plan
• Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful
• Persistence: successful debt collector do not take no for an answer
• Professional attitude
• Problem solving skills
• May advise management regarding collection strategy effectiveness for various portfolios
• Ability to speak clearly and concisely
• Strong written, verbal, active listening and phone communication skills
• Basic math skills: addition, subtraction, multiplication, division, percentages
• Ability to input and interpret data
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
Education / Experience required:
• University degree on Legal
• Proficiency of English language
Please send us your CV in the email address, hr@iutecredit.al
The deadline of submitting the application is 30.08.2019.
* All applications will be treated with high level of confidentiality.
Address:
IuteCredit Albania SH.A.
Rr. Andon Z. Cajupi, Ndertesa 3, Hyrja 2, Tirane