Digicom

  • Tirane, ofroj vend pune Costumer Experience Specialist

Tirane
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Profesioni | Fusha?
Gjuha
  1. anglisht
Digicom is currently looking for a potential candidate for the position of:

Customer Experience Specialist

Main capabilities:



  • A strong service mind and customer oriented.
  • Able to improve customer experience for better results
  • Able to design excellent customer experience focused on end-to-end customer journeys

  • Strong analytical skills

  • An open and straightforward way of communicating.
  • Administrative skills and accuracy; budgets, reports and analyzing, MS Office.
  • Good technical background will be added value

Responsible to:



  • Build, implement customer experience new strategy.
  • Ensure the customer journey’s stages from exploring until renewal are well designed and functional.
  • Investigate customer's problems and find solutions.
  • Carry out the Voice of the Customers on agents and customer service experience
  • Compile and build reports & analyzing on overall customer satisfaction.
  • Analyze data and statistics to prepare reports regarding customer complaints & requests, online activities, and business performance according to company requirements.
  • Suggest new strategies to improve customer experience based on regular reporting and analyzing and work with management on customer service initiatives.



Qualifications and Skills

Education: Master degree in Marketing, Communication or related field.

Experience:Minimum 1-2 years of experience required, including ecommerce experience.

Skills:

· Ability to prioritize, multitask, focus, lead, influence and delegate.
· Fluent in Google Analytics software

Languages: Excellent verbal and written communication skills in English.

Application Procedure:

To apply, please send your CV at hr@digicom.al until 30 November 2018:
 


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