Key accountabilities and decision ownership

Role purpose:

• The Loyalty Partnerships Specialist is accountable for identifying potential partners that will contribute to the relevant loyalty and reward schemes according to segment strategy commercial plan.
• Is responsible for negotiating the terms of the partnerships with potential partners as well as to manage relations with them and working collaboratively internally and externally to deliver the client program;
• Is responsible for the end- to – end customer experience of the redemptions according to the loyalty scheme terms & conditions.
• The Loyalty Partnerships Specialist needs to have high commercial acumen & attention to detail, a passion making a real difference and an ability to operate through all levels of the business.
• The Loyalty Partnerships Specialist has the responsibility to contribute to the development of customer segments value propositions by implementing/driving upon customer insights and applying them to a customer marketing problem.

Key accountabilities and decision ownership:
• Translating business requirements and customer insight into functional specifications, valuable products and strategies
• Identifying and maintaining collaborations with potential partners;
• Development of business cases and recommendations; and developing work estimates – resources, timings and costs - for each stage of assignments;
• Collaborating with technical resources to define the technical architecture that meet business requirements;
• Completing competitor analyses and preparing market research briefs

Core competencies, knowledge and experience:
• Resilient and flexible, able to manage multiple assignments and tight deadlines; Pragmatic, can-do mentality
• Self-starter, with a keen interest in customer loyalty and highly motivated towards success; must be proactive, and a confident communicator; able to work independently, manage project teams, client and partner teams, providing guidance and project leadership;
• Must show initiative and desire for continual self-development and learning;
• Strong analytical and problem solving capabilities with meticulous attention to detail;
• Team player – flexible, driven, passionate, determined;

Desirable:
• Experience of loyalty program management
• Educated to degree level with client-side experience in customer marketing and/or loyalty;
• Data analytics understanding;
• Market research experience;

Must have technical / professional qualifications:
• University diploma on Economics/Marketing
• MBA optional
Please apply online on the below link until 12 November 2018:
https://vodafone.taleo.net/careersection/2a/jobdetail.ftl?job=AL00090&tz=GMT+01:00