Tirane, ofroj vend pune turni i trete Technical Support

Applications Management Development – AMD sh.p.k., started in March 2017 and operates mostly in the field of software development in partnership with Lufthansa Industry Solutions. AMD is aiming at business growth on a market-defining high-quality solution to our customers. Our mission is to deliver optimal solutions at competitive prices and our culture based on performance, success, teamwork, respect and recognition. We focus on People, Process and Progress.
AMD is looking for potential candidate to fulfill the position of:
Service Control Desk Agent

The position consists on supporting technical and business applications of our customers. While providing the highest level of customer service. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.

Roles and responsibilities:

1. You will be responsible for the coordination and communication of all affected parties in the support process
2. Dealing with hardware and application support queries and issues reported to the support desk
3. Maintain adequate knowledge of operating systems and application software used to provide a high level of support
4. The Service Desk Agent must ensure the support team members close out their work orders properly
5. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Qualifications and experience:

1. Fluent spoken and written English
2. General understanding of various network components
3. able to work in a 3-shift model.

Requirements optional
1. knowledge on German language
2. Linux administration experience.

Please send your CV stating the position you are applying for at: hr@amdtia.com, no later than 31[SUP]st [/SUP]of August
Only shortlisted candidates will be notified for an interview