Tirane, ofroj vend pune Customer Care Specialist
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Finance-Specialist | Banke / Sigurime
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Digital Finance International
Digital Finance International leverages fintech innovations, deep technology and data science to serve those 2.5 billion people in the world currently underserved by traditional financial institutions. It deploys cutting edge developments in big data, mobile and the internet to further financial inclusion among these customers by providing them products that are tailored, user friendly and compelling. DFI is a responsible lender that seeks to build long-term relations with its customers, helping them not only with their needs of today, but to build a solid financial future
for tomorrow.
The Position:
Job Title: Customer Care Specialist
Location: Tirana, Albania
Main Functions:
· Responsible for Credit Assessment Process
· Verifies Loan Case, confirms and controls the authenticity of every document in it according to the approved checklist and procedures in place.
· Gathers information, researches/resolves inquiries and logs customer calls.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Education/Experience:
· Graduate degree in business, finance or similar program.
· Proven at least 1 year of experience in in MFI/banking, loan (consumer lending) or customer relationship sphere.
Skills, Knowledge :
· Proficiency in English language
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Excellent analytical and reporting skills
· Ability to document procedures, and ensure adherence to them
· Ability to resolve problems
· Ability to multitask in a very dynamic environment
· Strong computer skills including: Excel, Word, and Outlook
· Familiarity with CRM systems and practices
· Ability to deliver excellent results both working independently and as part of a team.
Please send us your CV in the email address contact.albania@digitalfinance.com.
DFI Team
Digital Finance International leverages fintech innovations, deep technology and data science to serve those 2.5 billion people in the world currently underserved by traditional financial institutions. It deploys cutting edge developments in big data, mobile and the internet to further financial inclusion among these customers by providing them products that are tailored, user friendly and compelling. DFI is a responsible lender that seeks to build long-term relations with its customers, helping them not only with their needs of today, but to build a solid financial future
for tomorrow.
The Position:
Job Title: Customer Care Specialist
Location: Tirana, Albania
Main Functions:
· Responsible for Credit Assessment Process
· Verifies Loan Case, confirms and controls the authenticity of every document in it according to the approved checklist and procedures in place.
· Gathers information, researches/resolves inquiries and logs customer calls.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Education/Experience:
· Graduate degree in business, finance or similar program.
· Proven at least 1 year of experience in in MFI/banking, loan (consumer lending) or customer relationship sphere.
Skills, Knowledge :
· Proficiency in English language
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Excellent analytical and reporting skills
· Ability to document procedures, and ensure adherence to them
· Ability to resolve problems
· Ability to multitask in a very dynamic environment
· Strong computer skills including: Excel, Word, and Outlook
· Familiarity with CRM systems and practices
· Ability to deliver excellent results both working independently and as part of a team.
Please send us your CV in the email address contact.albania@digitalfinance.com.
DFI Team