Tirane, ofroj vend pune Support Engineer - IT Infrastructure Department
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- IT | TIK | Informatike Ekonomike
- Gjuha
-
- anglisht
DUTIES & RESPONSIBILITIES
Following up on pending requests made by the business units or end users.
Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
Install the operating systems with required patches/upgrades and Software as per regulation.
Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and also printer and peripherals access.
Troubleshoot of printers and scanners problems and follow up their repair with the suppliers.
Troubleshoot PC problems and follow up with their warranty.
Support End Users in their software or hardware problems, and escalate the problem to a higher level technician if that is the case
Recommend investments on new technologies/solutions to improve existing infrastructure.
Effectively communicates relevant practice information to superiors.
Performs other duties given by the superiors.
REQUIREMENTS
Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
At least 1 year experience in IT Support.
Good knowledge of English Language to follow the documents, prepare reports and presentations.
Be honest, trustworthy and reliable.
Interested candidates are encouraged to apply online via the following link till 20 August 2017:
https://cv.bkt.com.al/candidate/job_search
All applications will be treated with the highest confidentiality. Only candidates that meet our criteria will be notified.
Following up on pending requests made by the business units or end users.
Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
Install the operating systems with required patches/upgrades and Software as per regulation.
Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and also printer and peripherals access.
Troubleshoot of printers and scanners problems and follow up their repair with the suppliers.
Troubleshoot PC problems and follow up with their warranty.
Support End Users in their software or hardware problems, and escalate the problem to a higher level technician if that is the case
Recommend investments on new technologies/solutions to improve existing infrastructure.
Effectively communicates relevant practice information to superiors.
Performs other duties given by the superiors.
REQUIREMENTS
Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
At least 1 year experience in IT Support.
Good knowledge of English Language to follow the documents, prepare reports and presentations.
Be honest, trustworthy and reliable.
Interested candidates are encouraged to apply online via the following link till 20 August 2017:
https://cv.bkt.com.al/candidate/job_search
All applications will be treated with the highest confidentiality. Only candidates that meet our criteria will be notified.