Tirane, ofroj vend pune Customer Care
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Call Center Operator/e
- Gjuha
-
- anglisht
Main job task and responsibilities!
Inbound
Key competencies!
Education and experience!
Application procedures!
All interested candidates can send their CV-in English to the electronic address: [U]hr@elektroservis.al[/U], till 30/06/2017.
Only shortlisted candidates will be called for interview!
Inbound
- deal directly with customers in all the inbound or outbound channels by providing the needed information for product status
- handle and address promptly customer requests
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints in the system
- follow up on customer interactions
- document all call information according to standard operating procedure
- proactively propose operational improvements for the company based on voice of customer
- reports monthly to CEO in the department meeting the performance of the respective channel of communication in charge
Key competencies!
- very good communication skills
- problem analysis and problem solving
- customer service orientation
- judgment
- adaptability
- team work
- stress tolerance
Education and experience!
- university diploma
- proficient in Microsoft office applications
- required language proficiency in English
- knowledge of customer service principles and practices
- some experience in a call center or customer service environment
- good data entry and typing skills
Application procedures!
All interested candidates can send their CV-in English to the electronic address: [U]hr@elektroservis.al[/U], till 30/06/2017.
Only shortlisted candidates will be called for interview!