Shqiperi, ofroj vend pune Call Center Manager
- Shqiperi
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Call Center Operator/e
- Gjuha
-
- Gjuha?
- Eksperienca
- vetem me eksperience
[FONT="]Euro-Call-Albania is looking for a
CALL CENTER MANAGER[/FONT]
CALL CENTER MANAGER[/FONT]
[FONT="]Duties and Responsibilities[/FONT]
- Managing, supervising, and coordinating the activities of call center professionals in providing telephone customer related services.
- Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues.
- Planning and supervising changes and managing the daily operations of call centre.
- Monitoring random inbound and outbound calls to improve the quality, minimizing errors and tracking operative performance.
- Setting up and meeting performance goals and targets for speed, sales, efficiency, and quality.
- Maintaining current knowledge of industry new developments, productions, and involvement in network communication.
- Recording statistics, performance levels and user rates of the call centre and preparing the reports.
- Planning and developing employee recruitment, including posting vacancy ads and liaising with other departments for proceedings.
- Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes.
- Handling the most complicated customer inquiries or complaints.
- Forecasting and analyzing information against budget statistics on a weekly or monthly basis.
- Reviewing the staff’s performance, determining training needs and scheduling training sessions.[FONT="]
[/FONT]
[FONT="]Skills and Specifications[/FONT]
- 1 year Experience in call center management or related activities.
- Excellent English knowledge
- Excellent problem *solving and communication skills.
- Solid customer focus and team working skills.
- Ability to develop and motivate staff.
- Great confidence and an excellent business sense.
- Should be able to set, satisfy, and exceed targets.
[FONT="]Education and Qualifications[/FONT]
The interested candidates are pleased to send their application documents ( CV in English) at:
eurocallalbania@yahoo.com
Tel:+355 666661999
Cel. : 0666661999
Apply