[Green Coast Hotel]

Vlore

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Hoteleri

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Job Title: Training Manager (Seasonal)​

Department: Human Resources
Reports to: HR Director
Contract Type: Seasonal
Period: April – September

Job Position Summary​

As the Training Manager (Seasonal) at Green Coast Hotel – MGallery Collection, you will be responsible for managing and delivering all training and development initiatives during the operational season. The role focuses on ensuring consistent service standards, supporting departmental performance, onboarding seasonal employees, and reinforcing a culture of continuous learning aligned with MGallery brand standards and luxury hospitality expectations throughout the peak season.

Main Responsibilities and Duties​

Training Strategy & Program Delivery​

• Implement and execute the hotel’s training strategy during the seasonal operation period in line with brand standards and operational needs.
• Deliver structured onboarding and induction programs for seasonal and new team members to ensure rapid integration into hotel operations and service culture.
• Maintain and adapt training programs related to guest experience, service excellence, product knowledge, SOPs, leadership basics, and compliance.
• Work closely with department heads to identify immediate and seasonal training needs and adjust programs accordingly.

Training Program Management​

• Manage the seasonal training calendar and ensure timely delivery of all planned training activities.
• Coordinate internal and external trainers, training materials, and resources.
• Ensure consistency of training delivery across all operational departments during the peak season.

Training Delivery​

• Conduct engaging training sessions using classroom training, workshops, briefings, e-learning, and on-the-job coaching.
• Support supervisors and department heads through train-the-trainer initiatives to maintain service standards during high occupancy periods.

Evaluation & Continuous Improvement​

• Monitor training effectiveness through feedback, guest satisfaction scores, operational observations, and performance indicators.
• Make quick and practical adjustments to training content to address operational gaps during the season.
• Identify individual and departmental training needs based on daily operations, guest feedback, and management input.

Talent Support & Engagement​

• Support the development and engagement of seasonal employees to maximize performance and retention throughout the season.
• Identify high-performing team members who may be suitable for future seasonal or permanent roles.

Compliance & Standards​

• Ensure all training activities comply with legal, safety, and brand standards.
• Maintain accurate seasonal training records and documentation in line with Accor / MGallery requirements.

Collaboration & Communication​

• Work closely with HR and operational management to support staffing needs and performance during the seasonal period.
• Liaise with external training providers when required for specialized or mandatory training.
• Promote a positive learning culture that supports service excellence during peak operations.

Required Qualifications​

• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a related field.
• Certification in Learning & Development is an advantage.
• Minimum of 3–5 years’ experience in Training or Learning & Development, preferably within hospitality.
• Experience in seasonal or high-volume hotel operations is highly preferred.
• Strong knowledge of adult learning principles and practical training methodologies.
• Experience with Learning Management Systems (LMS) is an advantage.
• Excellent command of the English language.

Main Competencies​

• Strong communication, facilitation, and presentation skills.
• Hands-on and flexible approach suited to seasonal operations.
• Ability to work under pressure in a fast-paced hotel environment.
• Strong organizational and time-management skills.
• Passion for people development and guest service excellence.
• Ability to adapt training quickly to operational and seasonal needs

Cel. : 0694017125