One Albania

  • Tirane, ofroj vend pune Wireless and Onsite Support Technician

Tirane
Nr. Njesia - Zona me e afert?
11 Laprake | Spitali ushtarak | ish Dogana
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. IT Adminsitrim Rrjeti
  2. IT Teknike | Kompjutera
  3. Teknik
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
478519227-njoftime_pune_1250x336-one.jpg

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Wireless and Onsite Support Technician

Purpose of the position: This position should cover the following duties (but not limited to): Installation, de-installation, configuration, troubleshooting and customer support for PTMP technology, PTP links, Satellite connections, Wi FI APs, Fiber Optic, ADSL/VDSL/IPTV/GPON, etc. Perform site surveys for different technological solutions, in-customer premises network troubleshoots and support. Manage respective ticketing and monitoring platforms to meet KPI and SLA. Propose and take initiatives in new rural zones wireless coverage expansion.

Main Tasks:
  • Perform installation/deinstallation and maintenance of wireless network (PTP & PTMP) SM and AP.
  • Perform site survey to reach new territories to offer wireless services.
  • On-site inspection and recommendation for efficient maintenance & performance and provide partial or full solutions, suggestion for different HW problems in the field.
  • Collaborate with wireless engineers and managers to solve all customers complains effectively and with KPI/SLA.
  • Direct interaction with customers daily both from a network design and ongoing support perspective.
  • Installation/deinstallation and maintenance of Satellite, WIFI and customer in-premises network.
  • Routers configuration, fiber optic connections and other duties as per job responsibilities on field works.
  • Plan and request in advance installation materials and equipment. Work reports, process and respond in time emails, tickets and other tasks.
  • Work reports, process and respond in emails, tickets and other tasks in time.
  • Collaboration with other teams, professional representation of the company in work relations with customers.
Education: High school diploma or equivalent with the required years of experience.

Experience and Qualifications: At least 1 year of previous experience in a similar field.

Skills:
  • Knowledge of ISP, Wireless telecom system infrastructure and network principles.
  • Understand the issue and how it affects the customer and company to determine response time.
  • MS Office, ticketing system, good communication, time management and effective reporting.
  • Willing to travel around the country.

Interested candidates should apply through the link: Job Detail | ONE

Deadline for the application is September 23rd, 2025.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP
 


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