One Albania

  • Tirane, ofroj vend pune Social Media Support Specialist

Tirane
Nr. Njesia - Zona me e afert?
7 Square 21 | Parku | Globe
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Marketing Social Media | ADS | SEO
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
478519227-njoftime_pune_1250x336-one.jpg


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Social Media Support Specialist

Purpose of the position: Provide excellent support for customers with Social Media Channels; ensuring proper resolution of the request complaint and within timelines as per company KPIs.

Main Tasks:
  • Replying to customer requests on social media platforms.
  • Ensuring proper KPI achievements about timely and accuracy of problem solving.
  • Identify and delegate potential sales leads to TLM team.
  • Increase customer satisfaction by carefully understanding and addressing their needs.
  • Achieving the required KPI’s.
  • Escalate customer issues to the appropriate teams and follow up for proper resolution.
  • Create reports and propose efficiencies and initiative for increasing customer satisfaction.
Education: University Degree.

Experience and Qualifications: At least 1 year in the Telecommunication field, Customer Care and social media experience.

Skills:
  • Effective Communication;
  • Problem Solving;
  • Microsoft Office package;
  • Good team player;
  • Must have an excellent attitude towards their work and empathy for their customers' needs;
  • They should also have excellent understanding and problem-solving skills to provide the information or solutions their customers need.

Interested candidates should apply through the link: Job Detail | ONE

Deadline for the application is July 8th , 2025.
We will be glad to interview all candidates selected from the CV screening.

HR GROUP
 


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