Tirane, ofroj vend pune Operator
- Tirane
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Call Center Operator/e
- Gjuha
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- Eksperienca
On Solutions is part of Balkan Finance Investment Group. BALFIN Group, is one of the most significant and successful investment groups in the Western Balkans region.
Geographically, Balfin Group is present in Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro and the Netherlands, employing more than 5,000 people.
The activities of the BALFIN Group include the development and management of real estate, retail, mining industry, banking, tourism, energy, logistics, etc.
The BALFIN Group is growing steadily and having a positive impact over the nearby communities through economic development, employment growth and social investment.
On Solutions is a new company of Balfin Group operating in the Retail industry covering loyalty and customer care services.
Job summary:
Respond to incoming interactions from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
Main duties and responsibilities:
Skills and Qualifications:
Work conditions: Balfin Group offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.
Application Procedure: To apply for this position, please submit Your CV before 20.10.2021 through the email address: e.hatia@onsolutions.al
*All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data". Please note that only those candidates SELECTED for further consideration, will be contacted.
Geographically, Balfin Group is present in Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro and the Netherlands, employing more than 5,000 people.
The activities of the BALFIN Group include the development and management of real estate, retail, mining industry, banking, tourism, energy, logistics, etc.
The BALFIN Group is growing steadily and having a positive impact over the nearby communities through economic development, employment growth and social investment.
On Solutions is a new company of Balfin Group operating in the Retail industry covering loyalty and customer care services.
| Position: | Operator Inbound |
| Company: | On Solutions SHPK |
| Reports to: | Department Supervisor |
Job summary:
Respond to incoming interactions from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
Main duties and responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Answer other communication channels.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the system.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Other duties assigned from supervisior.
Skills and Qualifications:
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Work conditions: Balfin Group offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.
Application Procedure: To apply for this position, please submit Your CV before 20.10.2021 through the email address: e.hatia@onsolutions.al
*All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data". Please note that only those candidates SELECTED for further consideration, will be contacted.