Tirane, ofroj vend pune Customer Experience Coordinator
- Tirane
- Nr. Njesia - Zona me e afert?
- 5 Komuna Parisit | Kristal Center
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
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- Menaxhim Biznesi
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Balkan Finance Investment Group is one of the largest private investment groups in Albania and the region, present with activities for Real Estate Development, Retail Sales, Service Delivery and Management of Commercial or Industrial Space, Telecommunications, Mining Industry, Financing and Trust Programs for Consumers.
Elektro-Servis shpk as part of Balfin Group is specializes in the repair of electronic and electro-household appliances. Established since 2008, Elektro-Servis is the largest service in Albania and the neighboring countries with exclusive rights to the world's most world-renowned brands such as Samsung, LG, Sony, Philips, Huawei, Beko, Bosch, etc.
Position: Customer Experience Coordinator
Department: Customer Care Department
Reports to: Group Customer Care Director
Location: Tirana
Summary of Duties:
Scope of the position is to assist define and map Customer Journey across all touch points and provide the best customer experience within retail companies.
Role and Responsibilities:
Requirement for the job position:
Experience in Sales, Marketing or Customer Care
Very good level of English (Writing, Reading, Speaking)
Very good knowledge of Microsoft Office
Other Skills:
Deadline Application: 10 September 2019
* All applications will be treated with full confidentiality under Law no. 9887 decided by the Albanian Parliament for "Personal Data Protection".
Elektro-Servis shpk as part of Balfin Group is specializes in the repair of electronic and electro-household appliances. Established since 2008, Elektro-Servis is the largest service in Albania and the neighboring countries with exclusive rights to the world's most world-renowned brands such as Samsung, LG, Sony, Philips, Huawei, Beko, Bosch, etc.
Position: Customer Experience Coordinator
Department: Customer Care Department
Reports to: Group Customer Care Director
Location: Tirana
Summary of Duties:
Scope of the position is to assist define and map Customer Journey across all touch points and provide the best customer experience within retail companies.
Role and Responsibilities:
- Assist to map the ideal customer journey, review the impact and find the ways for improving.
- Produce statistical data and analysis in relation to customer experience Kpi’s
- Define and drive adoption of best practices around customer engagement
- Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with company customer experience strategies
- Advise the Senior Executives on customer satisfaction measures, customer experience strategies, programs, initiatives and emerging issues to enable customer-centric strategic decision processes and major or critical issues response
- Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers
- Lead and/or direct specific customer research programs, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of customer services and service delivery models
- Drive the ongoing development of a customer service culture across the organization, supported by effective policy and process frameworks and responsive customer service systems to embed best practice customer-centric behaviors
Requirement for the job position:
Experience in Sales, Marketing or Customer Care
Very good level of English (Writing, Reading, Speaking)
Very good knowledge of Microsoft Office
Other Skills:
- Good organization, coordination & planning skills.
- Very good communication skills
- Ability to meet deadlines
- Ability to work in group
Deadline Application: 10 September 2019
* All applications will be treated with full confidentiality under Law no. 9887 decided by the Albanian Parliament for "Personal Data Protection".