[AGNA GROUP]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Ekonomist-Financier/e
2. Finance-Banke | Sigurime
3. Inxhinieri

Eksperienca

me dhe pa eksperience

Are you passionate about turning data into meaningful business insights? Do you enjoy analyzing trends, understanding customer behavior, and driving smarter decisions?

Agna Group, the largest company in Albania’s FMCG sector, is looking for a CRM Data Analyst to join our dynamic Customer Relationship Management Department. This role is ideal for someone who combines strong analytical and problem-solving skills with business acumen, communication skills, and a drive to make an impact.

Key Responsibilities

• Support efforts to build and maintain customer loyalty, using CRM tools to analyze data and recommend improvements across sales, marketing, and customer service.
• Collect, manage, and analyze customer data, including sales records, purchasing history, service interactions, and key performance indicators (KPIs).
• Cooperating with business partners to create mutual written agreements.
• High skills in local language and English for managing B2B agreement documents.
• Utilize statistical and analytical techniques to uncover relationships between data sets and evaluate the effectiveness of marketing and sales campaigns.
• Prepare and deliver data-driven reports and dashboards that provide actionable insights for sales, marketing, and management teams.
• Present findings and recommendations clearly to help decision-makers understand key trends and outcomes.
• Provide analytical support to internal sales and marketing teams, helping them make informed, evidence-based decisions.
• Design and generate custom reports and visualizations that communicate complex data in a clear, business-friendly format.

Requirements & Qualifications

• Bachelor’s or Master’s degree in Economics, Information Economics & Management, Engineering Mathematics, Statistics, or a related field.
• Strong analytical and statistical skills with experience in data interpretation and reporting.
• Excellent command of English (IELTS, TOEFL, or TOEIC certification is an advantage).
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
• Knowledge of SPSS, NAVISION, SAP, or ERP systems is a strong advantage.
• Knowledge and experience on creating B2B documents flow is a strong advantage.
• Excellent communication, collaboration, and presentation skills.
• Ability to work efficiently in a fast-paced environment with minimal supervision.
• A proactive, detail-oriented mindset with a passion for data-driven problem solving.

At Agna Group, we value innovation, teamwork, and a data-driven approach to decision-making. As part of our CRM team, you will play a key role in enhancing customer engagement, optimizing marketing strategies, and supporting business growth. You’ll be part of a collaborative environment that encourages learning, creativity, and professional development.

Apply now at hr@agnagroup.com and take the next step in your data analytics career with Agna Group, where insights lead to impact!
Deadline: 22.10.2025