Albtelecom

  • Tirane, ofroj vend pune Contact Center Specialist

Tirane
Nr. Njesia - Zona me e afert?
11 Autostrada Tr.-Dr.
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Profesioni | Fusha?
Gjuha
  1. anglisht
Our Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.
You are invited to apply for the following position:​

Contact Center Specialist

Duties

- Responsible to follow and respect all company and division procedures
- Responsible to reach the daily targets and KPIs for Inbound and Outbound calls
- Support and provide superior service via phones, e-mails/others as a receiver and caller
- Use questioning and listening skills that support effective telephone communication
- Use in correct and effective way all internal systems and applications
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects

Skills

- Excellent communication skills
- Strong Negotiation Skills
- Very good knowledge of English
- Knowledge of MS Office package
- Telecommunication awareness
- Available to work in shifts

Experience

- Experience in similar position will be an advantage.

Education

- Bachelor Degree

Interested candidates should apply online through www.albtelecom.al


Deadline of application is December 10th , 2019

We will be glad to interview all candidates selected from the CV screening.


HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT
 
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