Tirane, ofroj vend pune Contact Center Specialist
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Call Center Operator/e
- Gjuha
-
- anglisht
- Eksperienca
- me dhe pa eksperience
Our Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.
You are invited to apply for the following position:
You are invited to apply for the following position:
Contact Center Specialist
Duties
- Responsible to follow and respect all company and division procedures
- Responsible to reach the daily targets and KPIs for Inbound and Outbound calls
- Support and provide superior service via phones, e-mails/others as a receiver and caller
- Use questioning and listening skills that support effective telephone communication
- Use in correct and effective way all internal systems and applications
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
Skills
- Excellent communication skills
- Strong Negotiation Skills
- Very good knowledge of English
- Knowledge of MS Office package
- Telecommunication awareness
- Available to work in shifts
Experience
- Experience in similar position will be an advantage.
Education
- Bachelor Degree
Interested candidates should apply online through www.albtelecom.al
Deadline of application is November 30[SUP]th[/SUP], 2017
We will be glad to interview all candidates selected from the CV screening.
HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT