[Eagle Heads Group]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Menaxhim

Gjuha

1. anglisht

Eksperienca

Eagle Heads Group’s mission is to create vertically integrated consumer brands that deliver happiness across the globe. From our headquarters in Tirana, our multi-disciplinary international team of innovators leverages technology and behavioral science to design amazing customer experiences.
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Responsibilities

• Coordinate daily restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge
• Fluent in English
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Benefits that we offer:
· A vibrant team and a friendly working atmosphere
· Four weeks of Holidays per year (plus Public Holidays)
· Quarterly Performance Bonus
Please send your application at careers@eagleheadsgroup.com by specifying the job title you are applying.
Only the shortlisted candidates will be contacted for the next phases of recruitment process.